Desku AI Chatbot Builder vs NexChat
Desku AI Chatbot Builder
desku.ioNexChat
nexchat.coSide by side
| Figure | Desku AI Chatbot Builder | NexChat |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.4 (#70) |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | NexChat lists conversation analytics, customer sentiment tracking, performance metrics, and usage reports. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | Wilmington, Delaware, United States | Melbourne, Victoria, Australia |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | NexChat says it integrates with Google APIs and can import selected data from Google Sheets using read only access. |
| Knowledge-base answers | Yes | Yes |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | NexChat provides customer facing AI agents for support, sales, and product guidance. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Customers can contact NexChat by email or use the support chat bubble on its contact page. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
NexChat
- FreeFree
- Basic$10 a month
- ProA$19 a month
- Elite$49 a month
- FreePrice not published
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.