Desku AI Chatbot Builder vs Ominiflow
Desku AI Chatbot Builder
desku.ioOminiflow
ominiflow.comSide by side
| Figure | Desku AI Chatbot Builder | Ominiflow |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 8 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.6 (#45) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | messaging |
| Free plan | Yes | No |
| Headquarters | Wilmington, Delaware, United States | Dewas, Madhya Pradesh, India |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The integrations page lists native connectors including Zoho CRM, Shopify, Odoo, HubSpot, WooCommerce, Razorpay, MyFatoorah, Tap Payments, Upayments, and Foodics. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Ominiflow is a WhatsApp Business Cloud API platform for SMBs and mid-market teams, adding shared inbox, chatbots, AI agents, broadcasts, analytics, and CRM sync. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The security page describes HTTPS and HSTS, role-based access, optional MFA enforcement, tenant isolation checks, signed webhooks, backups, and data-erasure tooling. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Pricing FAQ says customers can reach support by phone, WhatsApp, and email, with plan-based standard, premium, or dedicated priority support. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Ominiflow
- Automation₹15,000 a year
- Customization₹25,000 a year
- EnterprisePrice not published
- Scale$199 a month
- Automation Plan₹15,000 a year
- Customization Plan₹25,000 a year
- Individual Conversion API₹25,000, paid once
- Enterprise PlanPriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.