Desku AI Chatbot Builder vs Ovellan
Desku AI Chatbot Builder
desku.ioOvellan
ovellan.comSide by side
| Figure | Desku AI Chatbot Builder | Ovellan |
|---|---|---|
| Price from | $39/mo | €29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 8 | 4 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.5 (#62) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The maker lists Shopify, WooCommerce, Magento, WordPress, WhatsApp, Messenger, Instagram, Telegram, SMS, Discord, HubSpot, Pipedrive, Notion, and Zapier among its integrations and channels. |
| Knowledge-base answers | Yes | Yes |
| Languages | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. | The homepage advertises support for 40+ languages. |
| Privacy | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. | The about page says Ovellan does not use advertising or cross-site tracking and does not train its own models on conversations. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Ovellan is an AI chatbot for local businesses and webshops that answers questions, books appointments, captures leads, and checks live stock for online stores. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The maker says data is hosted in Germany and stays in the EU, traffic uses encrypted HTTPS, and payments go through Stripe so Ovellan does not see card details. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Every listed plan includes email support; priority support is listed for Business and Enterprise. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Ovellan
- Starter€29 a month
- Pro€79 a month
- Business€149 a month
- EnterprisePriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.