Desku AI Chatbot Builder vs SOVA
Desku AI Chatbot Builder
desku.ioSOVA
sova.aiSide by side
| Figure | Desku AI Chatbot Builder | SOVA |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 3 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.6 (#50) |
| Deployment channels | multichannel | multichannel |
| Documentation | The help center organizes guides for setup, notifications, features, ticket automation, Eva AI, integrations, custom apps and JavaScript SDK/public API. | Support is directed to documentation for FAQs and to a community forum for expert help. |
| Free plan | Yes | Yes |
| Headquarters | Wilmington, Delaware, United States | Moscow, Russia |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | The maker says ChatKit has ready-made integrations with popular assistant-development platforms and online chats; the homepage lists SOVA DOS, Facebook Messenger, Telegram, and RASA as supported data sources. |
| Knowledge-base answers | Yes | The IDE knowledge base stores information used to prepare assistant responses during training and retraining. |
| Rating on G2 | 4.8 out of 5 from 31 reviews. | 4.4 out of 5 from 63 reviews, but the G2 page identifies the product as Sova Assessment Ltd.'s talent-assessment platform rather than SOVA.ai's conversational-AI ecosystem. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | The maker directs users to documentation and its community for expert support and lists [email protected] for support inquiries. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
SOVA
SOVA is a free, open-source ecosystem for building conversational AI, including virtual assistants, chatbots, speech tools, and neural-network software. SOVA IDE provides tools to develop, test, and release assistants, with a knowledge base, dialog processor, and team development features. Its dialog language supports rules, variables, external database queries, and modular dialogue structures. ChatKit is a React component set for chat widgets, with file sending, media, message editing, search, and channel selection. SOVA ASR converts recorded or live speech to text, while SOVA TTS generates audio from text. The maker says these speech tools run locally and are licensed under Apache 2.0 for academic and commercial development. SOVA lists 28,853 hours of labeled Russian and English audio under CC-BY 4.0. Products can run offline, in Azure or AWS, or locally using Docker. SOVA Mobile for iOS and Android supports text and voice messaging, multiple assistants, and conversation history. The maker also directs enterprise inquiries to Sales.