Desku AI Chatbot Builder vs Tars
Desku AI Chatbot Builder
desku.ioTars
hellotars.comSide by side
| Figure | Desku AI Chatbot Builder | Tars |
|---|---|---|
| Price from | $39/mo | $50/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 6 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.7 (#41) |
| Analytics | The builder includes conversation analytics for tracking chatbot performance and accuracy. | Tars reports topic clusters, sentiment and AI customer-experience quality scores, with recommendations linked to agent configuration. |
| Company headquarters | LinkedIn lists Wilmington, Delaware as the company's headquarters. | LinkedIn lists the headquarters in Newark, Delaware, United States. |
| Founded | A company-data listing reports Desku.io was founded in 2022; LinkedIn's profile opened here does not display a founding year. | LinkedIn and Gartner list the company as founded in 2016. |
| Free plan | Yes | Yes |
| Headquarters | Wilmington, Delaware, United States | Newark, Delaware, United States |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Tars advertises more than 700 prebuilt integrations covering CRM, payments, marketing, databases, communications and scheduling. |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Tars provides AI Agents for customer support and customer acquisition. |
| Rating on Capterra | 4.7 out of 5 from 36 reviews. | 4.6 out of 5 from 41 reviews. |
| Rating on G2 | 4.8 out of 5 from 31 reviews. | 4.6 out of 5 from 171 reviews. |
| Rating on Trustpilot | 4.6 out of 5 from 38 reviews. | 2.7 out of 5 from 4 reviews. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | Tars states that it is compliant with GDPR, ISO, SOC 2, and HIPAA. |
| Paid from | 39 | 499 |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | The Freemium plan includes community support, Premium includes live chat support, and Enterprise includes a dedicated account manager. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Tars
- FreemiumFree
- Premium$499 a month
- FreemiumFree
- Live Chat add-on$600 a year
- Professional support services add-on$5,000 a year
- EnterprisePriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
Tars
Tars provides AI agents for customer support and customer acquisition, with a no-code builder for creating agents without writing code. Agents can retrieve answers from Knowledge Bases trained on sources such as websites and PDFs, use tools, branch according to user intent, and combine retrieval with multi-step workflows. Tars describes deployment across web, WhatsApp and email, with conversations carried across channels. Built-in integrations connect agents to customer experience technology stacks, and an API Integration component can fetch or submit data in real time. Tars states compliance with GDPR, ISO, SOC 2 and HIPAA. The Freemium plan includes 50 conversations per month, five Knowledge Bases, basic LLM models, community support and one month of data retention. When the monthly conversation allowance is used, the agent stops until the customer upgrades. A conversation counts all messages between an agent and user within 24 hours. Premium costs $499 a month and includes advanced LLM models, 20 Knowledge Bases and 12 months of data retention. Premium offers live chat support; Enterprise includes a dedicated account manager.