Desku AI Chatbot Builder vs Texto
Desku AI Chatbot Builder
desku.ioTexto
texto.inSide by side
| Figure | Desku AI Chatbot Builder | Texto |
|---|---|---|
| Price from | $39/mo | ₹900/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 8 |
| Spec score · Chatbot Builders | 9.1 (#10) | 8.0 (#129) |
| Deployment channels | multichannel | messaging |
| Free plan | Yes | No |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Named integrations include Salesforce, HubSpot, Shopify, WooCommerce, Razorpay, Zoho, and Zapier. |
| Knowledge-base answers | Yes | Yes |
| Product | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. | Texto offers WhatsApp Business automation for customer engagement, support, and sales. |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The integrations page states data is encrypted in transit and at rest and lists rate limiting and retry handling. |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Professional and Enterprise list live customer support, while Enterprise also includes a dedicated relationship manager. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Texto
- Starter₹999 a month
- Growth₹2,999 a month
- Professional₹4,999 a month
- Enterprise₹9,999 a month
- Starter (yearly)₹10,800 a year
- Growth (yearly)₹32,400 a year
- Professional (yearly)₹54,000 a year
- Enterprise (yearly)₹108,000 a year
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.