Desku AI Chatbot Builder vs Workativ Assistant
Desku AI Chatbot Builder
desku.ioWorkativ Assistant
workativ.comSide by side
| Figure | Desku AI Chatbot Builder | Workativ Assistant |
|---|---|---|
| Price from | $39/mo | $349/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 8 | 3 |
| Spec score · Chatbot Builders | 9.1 (#10) | 7.9 (#143) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The chatbot can escalate conversations to human agents and transfer them to live chat. | Yes |
| Integrations | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. | Workativ says it connects with 100+ apps, including knowledge sources such as SharePoint, Confluence, Notion, and Google Drive. |
| Knowledge-base answers | Yes | Yes |
| Security | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. | The pricing page states Workativ is ISO/IEC 27001:2013 compliant and that all plans include SSL encryption. |
| Paid from | 39 | 349 |
| Support | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. | Workativ advertises guided onboarding and 24/7 expert support on its pricing page. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
Workativ Assistant
- Business$349 a month
- Business$349 a month
- EnterprisePriced on request
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.
Workativ Assistant
Workativ Assistant has no write-up on Specifiction yet; its figures are above.