Deskwoot vs WA Desk
Deskwoot
deskwoot.com
WA Desk
wadesk.coSide by side
| Figure | Deskwoot | WA Desk |
|---|---|---|
| Price from | $3.20/mo | ₹1,499/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · WhatsApp Customer Service Software | 9.1 (#2) | 7.3 (#27) |
| Channels | The platform supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages and REST API channels. | The unified inbox supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS via Twilio or another provider. |
| Headquarters | Cheyenne, Wyoming, United States | Noida, Uttar Pradesh, India |
| Product | Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. | WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together. |
| Security | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. | The security statement says data is encrypted in transit with TLS/SSL and at rest, with encrypted backups, role-based permissions, and hosting on AWS and Azure. |
| Target teams | The maker describes Hacker as for solo founders, Startup for teams needing a help center and AI bot, Business for multi-team or multilingual support, and Enterprise for compliance, SLA, or API needs. | The maker describes WA Desk as built for teams handling customer support over WhatsApp and lists industries including ecommerce, healthcare, finance, real estate, education, and travel. |
Plans
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
In their own words
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.