Deskwoot vs ZenWapp
Deskwoot
deskwoot.com
ZenWapp
zenwapp.comSide by side
| Figure | Deskwoot | ZenWapp |
|---|---|---|
| Price from | $3.20/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · WhatsApp Customer Service Software | 9.1 (#2) | 6.5 (#32) |
| API | The REST API uses JSON at https://deskwoot.com/api/v1 with bearer tokens created in account settings, and API access requires Enterprise. | ZenWapp provides API documentation with endpoints for chats, messages, media, contacts, templates, scheduled messages, auto replies, broadcasts and webhooks. |
| Headquarters | Cheyenne, Wyoming, United States | Istanbul, Turkey |
| Integrations | Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps. | The integrations page lists Shopify, WooCommerce, Salesforce, HubSpot, Google Analytics, Slack, Zapier, Make.com, REST API and webhooks, among others. |
| Product | Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. | ZenWapp brings WhatsApp, Instagram, Facebook Messenger, Telegram, email and web chat into one shared team inbox. |
| Security | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. | The homepage claims end-to-end encryption and GDPR compliance; its footer also lists SSL protection and PCI DSS. |
Plans
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
In their own words
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.