Dialogic Digital IVR vs NCH IVM Telephone Answering Attendant
Dialogic Digital IVR
dialogic.comNCH IVM Telephone Answering Attendant
nch.com.auSide by side
| Figure | Dialogic Digital IVR | NCH IVM Telephone Answering Attendant |
|---|---|---|
| Price from | — | $2,999/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 6 |
| Spec score · Interactive Voice Response Software | 7.7 (#10) | 7.9 (#8) |
| Integrations | The product brief describes APIs for back-office and billing systems, and reporting data can be imported into existing monitoring environments through a built-in SNMP API. | NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control. |
| Purpose | Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises that integrates with existing network infrastructure and complies with IMS/LTE standards. | IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses. |
| Support | Dialogic’s contact page provides regional support links and sales inquiry details for the Americas, Asia Pacific, and Europe, Middle East and Africa. | NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page. |
Plans
NCH IVM Telephone Answering Attendant
- IVM Telephone Attendant Professional monthly plan$2,999 a month
- IVM Telephone Attendant Basic Answering Machine$6,995, paid once
- IVM Telephone Attendant Small Business$9,900, paid once
- IVM Telephone Attendant Small Interactive System$25,900, paid once
- IVM Telephone Attendant Professional$38,500, paid once
- IVM Telephone Attendant Enterprise$89,900, paid once
In their own words
Dialogic Digital IVR
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises. It integrates with existing network infrastructure and complies with IMS/LTE standards. Software components can run on commercial off-the-shelf hardware in a centrally managed deployment. A graphical service-creation environment lets developers build applications with drag-and-drop icons, including without programming languages. Intelligent, customizable routing and pre-queue data collection shape caller flows. USSD provides menu-driven self-service on mobile devices, while unified messaging combines email, voicemail, fax, and text for agents. Reporting includes dashboards and ad hoc SQL queries for call records, menu selections, and IVR performance. APIs connect back-office and billing systems, and an SNMP API exports reporting data to monitoring environments. An optional Visual IVR module adds web content and live-agent transfer. The product lists resiliency, redundancy, high availability, multimedia, and multi-language support. Pricing is available on request.
NCH IVM Telephone Answering Attendant
NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses, combining voicemail, call attendant, interactive voice response, and autodial functions. Incoming call menus can route or redirect callers during or after office hours. The product lists support for up to 64 simultaneous telephone lines, along with caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. Incoming messages can be saved as WAV files. Voicemail boxes can forward messages by email or provide internet or remote access, and the software also supports automated outbound calls and messages. IVM connects through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon. NCH says it can detect its Axon IP PBX on the same server and offers plugins for ODBC/SQL, internet access, fax-back, and hardware control. It is listed for Linux and Windows, though its system requirements specify Windows XP through 10 and 64-bit Windows support. A free trial download is available, but there is no free plan. Listed purchase options include $6,995 as a one-time purchase for Basic Answering Machine and $89,900, paid once for Enterprise; the Professional monthly plan is $2,999 a month.