Dialpad Connect vs OnSIP

Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant, and voicemail transcription, with desktop, mobile, and browser access. Its built-in AI creates call transcripts, highlights key moments, and produces action-item checklists. Dialpad says businesses can provision lines and add global teams without complex infrastructure. The service runs on Android, iOS, macOS, Windows, and the web. Its marketplace lists integrations such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. Dialpad describes TLS encryption for VoIP calls and in-transit web requests, and AES 256-bit encryption for application data at rest on Google Cloud Platform. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls. The service has no free plan but offers a 14-day trial.

OnSIP is a business phone system with multiple business numbers, an auto attendant, custom call routing, and voicemail transcription. It provides desktop and mobile apps as well as a browser softphone, available in Chrome, Firefox, and Opera. Apps are listed for Windows, Mac, iPhone, and Android. The free plan supports up to 100 users and unlimited extensions, and includes Zendesk, HubSpot, and Odoo integrations. Free SIP accounts cannot dial regular phone numbers; paid plans offer a SIP-to-PSTN gateway. Paid plans start at $18.95/user/mo, and a 30-day trial is listed. Month-to-month contracts are available, with payment based on users and features. A SIP address can have active registrations on up to 10 devices. Softphone apps provide end-to-end encryption, and encryption is also available for desk phones. When both parties use the OnSIP app, professional call-link media is encrypted using DTLS SRTP. The Admin Portal supports setup, real-time feature edits, payment and contact management, and invoices.