Dialpad Connect vs Rainbow
Dialpad Connect
dialpad.comRainbow
openrainbow.comSide by side
| Figure | Dialpad Connect | Rainbow |
|---|---|---|
| Price from | $15/mo | €2/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 9 | 3 |
| Spec score · Unified Communications Software | 8.7 (#4) | 8.2 (#13) |
| Compliance | Dialpad states it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls including retention policies and data subject access requests. | The listed security and compliance capabilities include ISO/IEC 27001, French HDS, GDPR, ANSSI CSPN, Spain ENS, Italy AgID, HIPAA, FERPA and UK NHS support. |
| Headquarters | San Ramon, California, USA | Colombes, France |
| Integrations | Dialpad's marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. | Office integrations include Google Chrome Click2Call, Rainbow Telephony for Microsoft Teams, Microsoft 365 Exchange Online or Google Calendar, and a Microsoft Outlook plug-in. |
| Security | Dialpad says VoIP calls and in-transit web requests use TLS encryption, and application data at rest uses AES 256-bit encryption on Google Cloud Platform. | The feature list states AES-256 encryption at rest and in transit, region-based data residency, and SAML or OIDC single sign-on across the listed plans. |
Plans
Dialpad Connect
- Standard$15 a month
- StandardPriced on request
- Pro$25 a month
- EnterprisePriced on request
- ProPriced on request
- EnterprisePriced on request
- Standard$15 a month
- Pro$25 a month
- EnterprisePriced on request
Rainbow
- Rainbow EssentialFree
- Rainbow Business€2 a month
- Rainbow Enterprise€4 a month
In their own words
Dialpad Connect
Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant, and voicemail transcription, with desktop, mobile, and browser access. Its built-in AI creates call transcripts, highlights key moments, and produces action-item checklists. Dialpad says businesses can provision lines and add global teams without complex infrastructure. The service runs on Android, iOS, macOS, Windows, and the web. Its marketplace lists integrations such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. Dialpad describes TLS encryption for VoIP calls and in-transit web requests, and AES 256-bit encryption for application data at rest on Google Cloud Platform. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls. The service has no free plan but offers a 14-day trial.
Rainbow
Rainbow is a cloud-based communication and collaboration platform for businesses, connecting people, objects and interactions through the cloud. Its tools include persistent one-to-one and group chat, presence information, task management, voice and video calls, screen or app sharing, and file sharing. Telephony features available on eligible plans include PBX control, phone presence, call logging, VoIP, caller identification, forwarding and voicemail. Office integrations include Google Chrome Click2Call, Rainbow Telephony for Microsoft Teams, Microsoft 365 Exchange Online or Google Calendar, and an Outlook plug-in. Hybrid telephony can connect with OmniPCX Enterprise, OXO Connect and third-party integrations for Cisco, NEC, Mitel and Asterisk. Rainbow offers cloud, on-premises and hybrid deployments, and its services are available in more than 75 countries and 22 languages. The plans list AES-256 encryption, region-based data residency and SAML or OIDC single sign-on. Essential costs nothing; Business costs €2 a month per user, and Enterprise costs €4 a month per user. Business and Enterprise include 24/7 support and an uptime SLA; Essential includes a digital Help Center.