Dialpad Connect vs VitalPBX
Dialpad Connect
dialpad.com
VitalPBX
vitalpbx.comSide by side
| Figure | Dialpad Connect | VitalPBX |
|---|---|---|
| Price from | $15/mo | $100/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 7 |
| Spec score · Business Phone Systems | 8.8 (#17) | 9.2 (#7) |
| Spec score · Telephony Software | 8.7 (#8) | 8.8 (#7) |
| Auto attendant | Yes | Yes |
| Call routing | custom | custom |
| Company | Dialpad describes its mission as transforming how businesses understand and act on customer conversations. | LinkedIn lists the maker as privately held VitalPBX LLC, headquartered in Miami, Florida, founded in 2017, with 11–50 employees. |
| Desktop and mobile apps | Yes | Yes |
| Free plan | No | Yes |
| Headquarters | San Ramon, California, USA | Miami, Florida, United States |
| Integrations | Dialpad's marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Security | Dialpad says VoIP calls and in-transit web requests use TLS encryption, and application data at rest uses AES 256-bit encryption on Google Cloud Platform. | The feature comparison lists Firewall and Intrusion Detection across Community, Enterprise, Call Center, Multi-Tenant, and VitalPBX One. |
| Voicemail transcription | Yes | Yes |
Plans
Dialpad Connect
- Standard$15 a month
- StandardPriced on request
- Pro$25 a month
- EnterprisePriced on request
- ProPriced on request
- EnterprisePriced on request
- Standard$15 a month
- Pro$25 a month
- EnterprisePriced on request
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
Dialpad Connect
Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant, and voicemail transcription, with desktop, mobile, and browser access. Its built-in AI creates call transcripts, highlights key moments, and produces action-item checklists. Dialpad says businesses can provision lines and add global teams without complex infrastructure. The service runs on Android, iOS, macOS, Windows, and the web. Its marketplace lists integrations such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. Dialpad describes TLS encryption for VoIP calls and in-transit web requests, and AES 256-bit encryption for application data at rest on Google Cloud Platform. It also states that it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls. The service has no free plan but offers a 14-day trial.
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.