Dialpad Support vs Vocalcom Hermes360
Dialpad Support
dialpad.com
Vocalcom Hermes360
vocalcom.comSide by side
| Figure | Dialpad Support | Vocalcom Hermes360 |
|---|---|---|
| Price from | $8,095/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Call Center Software | 9.1 (#4) | 7.9 (#55) |
| Spec score · Contact Center Software | 9.0 (#3) | 7.3 (#30) |
| Analytics | Contact-center reporting includes queue-health, call-abandonment, callback-effectiveness, service-level, and agent-to-caller metrics. | Supervisors can use customizable real-time dashboards and reports to review contact center performance. |
| Founded | 2011 | 1995 |
| Headquarters | San Ramon, California, USA | Courbevoie, France |
| Integrations | Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. | Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. |
| Outbound dialer | Yes | Yes |
| Product | Dialpad Support is a contact center platform for customer support teams with real-time AI, voice and digital channels, coaching, analytics, quality management, and performance insights. | Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. |
| Security | VoIP calls and in-transit web requests use TLS encryption, while application data at rest uses AES 256-bit encryption on Google Cloud Platform. | The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software. |
Plans
Dialpad Support
- Essentials$8,095 a month
- AdvancedPrice not published
- PremiumPrice not published
- EnterprisePriced on request
In their own words
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, bringing voice and digital channels together with AI, coaching, analytics, quality management, and performance insights. AI Agents can handle routine voice and digital requests, answer questions, schedule appointments, complete tasks, and hand off to human agents with context. Configurable AI-powered IVR lets customers self-serve or route to a person or department. Supervisors can use sentiment detection, real-time transcripts, listening, whispering, call barging, AI Recaps, and AI Scorecards. Live Coach Cards can surface talking points when configured keywords are spoken, while Scorecards can flag quality criteria and coaching opportunities. Reporting covers queue health, abandoned calls, callback effectiveness, service levels, and agent-to-caller metrics. Administrators manage agents, locations, numbers, queues, and users through an online dashboard. Native integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. It works on Android, iOS, PC, Mac, and web browsers. Pricing starts at $80/user/mo (annual); no free plan is offered, but a free trial is available.
Vocalcom Hermes360
Vocalcom Hermes360 has no write-up on Specifiction yet; its figures are above.