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Vocalcom Hermes360

vocalcom.com

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Spec score 7.9 #55 of 122 in Call Center Software

Spec sheet

Product
Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns.Read 11 Oct 2026 · vocalcom.com
Intended users
Vocalcom describes its contact center solutions for customer service, sales, marketing, and debt collection.Read 11 Oct 2026 · vocalcom.com
Deployment
Hermes360 is offered as an AWS-based cloud solution and in an on-premise version.Read 11 Oct 2026 · vocalcom.com
Integrations
Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with.Read 11 Oct 2026 · vocalcom.com
Security
The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software.Read 11 Oct 2026 · vocalcom.com
Support
Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions.Read 11 Oct 2026 · vocalcom.com
Headquarters
Courbevoie, FranceRead 28 Sep 2026 · vocalcom.com
Founded
1995Read 28 Sep 2026 · vocalcom.com
AI
The solution can integrate chatbots, voicebots, and Smart Pairing technology, including for 24/7 self-service options.Read 11 Oct 2026 · vocalcom.com
Analytics
Supervisors can use customizable real-time dashboards and reports to review contact center performance.Read 11 Oct 2026 · vocalcom.com
Call handling
Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer.Read 11 Oct 2026 · vocalcom.com
Channels
It manages voice, email, SMS, web forms, chat, digital messages, and social media in a unified customer conversation.Read 11 Oct 2026 · vocalcom.com
CRM integrations
Vocalcom lists Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot among its CRM connectors, and says open APIs can connect business applications.Read 11 Oct 2026 · vocalcom.com
Demo
Vocalcom offers a free, personalized demo and asks for details including company and number of seats.Read 11 Oct 2026 · go.vocalcom.com
Inbound and outbound
Features include inbound and outbound call management, real-time adjustable intelligent routing, queue and overflow management, and an outbound dialer.Read 11 Oct 2026 · vocalcom.com
Intended customers
Vocalcom describes Hermes360 for contact centers supporting customer service, sales, and outbound campaigns, with agents working in offices or remotely.Read 11 Oct 2026 · vocalcom.com
Outbound dialer
YesRead 23 Sep 2026 · vocalcom.com
Pricing and trial
The product page invites visitors to request a demo; it does not state a subscription price or trial duration.Read 11 Oct 2026 · vocalcom.com
Quality management
Listed tools include real-time supervision, listening, whispering, conferencing, recording, and satisfaction surveys.Read 11 Oct 2026 · vocalcom.com
Quality tools
Supervision and quality tools include real-time monitoring, listening, whispering, conferencing, recording, and satisfaction surveys.Read 11 Oct 2026 · vocalcom.com
Reporting
Supervisors can use customizable real-time dashboards, integrated reports, and detailed analyses.Read 11 Oct 2026 · vocalcom.com

Plans and prices

Hermes360 Priced on request Request a demo or contact Vocalcom for pricing Read 11 Oct 2026 · vocalcom.com

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