Dispatch vs Resgrid
Dispatch
dispatch.me
Resgrid
resgrid.comSide by side
| Figure | Dispatch | Resgrid |
|---|---|---|
| Price from | $139/mo | $35/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 11 |
| Spec score · Dispatch Management Software | 7.9 (#12) | 8.9 (#1) |
| Spec score · Dispatch Software | 7.9 (#13) | 9.0 (#5) |
| API | Dispatch Connect documentation describes bi-directional integrations with the Dispatch platform. | The v4 API uses JWT authentication with OpenID Connect and documents workflow, contact verification, user-defined fields, calendar export and custom-map APIs. |
| Founded | 2013 | 2012 |
| Headquarters | Boston, Massachusetts, United States | South Lake Tahoe, California, United States |
| Integrations | Listed integrations include Salesforce, Oracle Field Service Cloud, Microsoft Dynamics, HubSpot, QuickBooks, and Zapier. | Its workflow engine can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to several storage services. |
| Product | Dispatch connects brands, contractors, and customers in one service orchestration platform and tracks jobs from acceptance to completion. | Resgrid is an open-source dispatch and operations platform that brings dispatch, people, vehicles, and communications together. |
| Security | Dispatch says it uses reasonable administrative, physical, and technical safeguards to protect information. | The security page states that client and API communications use 256-bit TLS and stored data is encrypted with AES-256. |
Plans
Resgrid
- FreeFree
- Free tierFree
- Push-To-Talk Addon$35 a month
- Enhanced AI$95 a month
- Readiness Pro$150 a month
- Business Ops$250 a month
- Advanced Data Protection$1,950 a year
- Basic Support$2,499 a year
- Standard Support$4,999 a year
- Premium Support$9,999 a year
In their own words
Resgrid
Resgrid is an open-source dispatch and operations platform that brings calls, personnel, vehicles, and communications together. Its computer-aided dispatch tools support creating, assigning, tracking, and closing calls, with notifications and reporting. Teams can manage personnel and units, schedules, maps, messages, training, and workflow automation. Workflows can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to storage services. Resgrid supports Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus an integration path through Traccar. Five role-focused apps are available: Responder, Unit, IC, Dispatch, and BigBoard. The platform can be hosted on customer servers; Resgrid says communications use 256-bit TLS and stored data is encrypted with AES-256. The free plan supports up to 10 entities, but is limited to North American customers on the US-West data center and does not include SMS. Resgrid was founded in 2012 and is headquartered in South Lake Tahoe, California.