Disputed.ai vs DisputeFlow
Disputed.ai
disputed.aiDisputeFlow
disputeflow.appSide by side
| Figure | Disputed.ai | DisputeFlow |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Chargeback Management Software | 7.2 (#18) | 7.6 (#7) |
| Purpose | Disputed is a chargeback intelligence platform for medium to large-scale enterprise fraud teams. | DisputeFlow helps Shopify merchants respond to chargebacks by collecting order evidence and generating AI-assisted evidence packs. |
| Security | The site states that Disputed is SOC 2 Type II certified and GDPR-ready. | The maker says the Shopify integration uses OAuth 2.0 with limited scopes and that it does not store card numbers or sensitive payment information. |
| Support | Disputed says it responds to contact inquiries within one business day. | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. |
Plans
In their own words
Disputed.ai
Disputed.ai is a chargeback intelligence platform for medium to large-scale enterprise fraud teams. It helps teams decide which disputes to contest, explain why winnable disputes are lost, and examine upstream product or policy changes that could reduce chargebacks. The service surfaces organized-abuse patterns across disputes, identities and payment cards. Its case workflow includes a queue ordered by deadline and model confidence, evidence packages prepared before opening a case, and a root-cause panel. Users can view each decision with its case and override it. Disputed offers representment automation, an evidence builder, headless API and MCP access, self-managed tooling, or a fully managed service. Listed processor integrations are Stripe, Adyen, PayPal, Braintree and Chase. It runs through web and API access, with pricing on request and an Enterprise plan using a fixed platform fee plus per-dispute pricing.
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.