DisputeDash vs DisputeFlow
DisputeDash
disputedash.comDisputeFlow
disputeflow.appSide by side
| Figure | DisputeDash | DisputeFlow |
|---|---|---|
| Price from | $149/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Chargeback Management Software | 8.0 (#3) | 7.6 (#7) |
| Intended users | The platform says it is built for ecommerce and DTC businesses shipping physical products or billing subscriptions, and says it is not yet suited to SaaS, digital-only, or travel businesses. | DisputeFlow is presented as a chargeback defense tool for Shopify merchants, with Starter aimed at stores with occasional disputes and Growth at stores with regular chargeback volume. |
| Security | The security page states that credentials use AES-256-GCM encryption, two-factor authentication is mandatory, and workspace data is tenant-isolated. | The maker says the Shopify integration uses OAuth 2.0 with limited scopes and that it does not store card numbers or sensitive payment information. |
| Support | The pricing comparison lists documentation support for Analytics, email support for Starter, priority support for Growth and Scale, and a dedicated customer success manager for Enterprise. | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. |
Plans
DisputeDash
- AnalyticsFree
- Starter$149 a month
- Growth$499 a month
- Scale$999 a month
- EnterprisePriced on request
In their own words
DisputeDash
DisputeDash automates chargeback responses for ecommerce and direct-to-consumer businesses selling physical products or subscriptions. It gathers order evidence from connected checkout, fulfillment, and carrier services, builds a package for the dispute’s reason code, and submits it to the processor. The service supports up to 15 evidence types; users can inspect and edit evidence, choose manual review or automatic submission, and set automation by brand. It can also use order and fulfillment details to resolve PayPal inquiries before they become chargebacks. Radar analyzes dispute activity for patterns such as fraud spikes, repeat disputers, and products driving losses, and suggests actions. Connections span payment, ecommerce, shipping, subscription, and support services. BigQuery export is live; REST API access and webhooks are listed as coming soon. The free Analytics plan includes analytics without automation. Starter costs $149 a month for up to 100 disputes; each case counts toward the monthly limit, whether contested or resolved automatically.
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.