DisputeDash vs MidMetrics
DisputeDash
disputedash.comMidMetrics
midmetrics.comSide by side
| Figure | DisputeDash | MidMetrics |
|---|---|---|
| Price from | $149/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Chargeback Management Software | 8.0 (#3) | 6.6 (#24) |
| Headquarters | Vilnius, Lithuania | Austin, Texas, United States |
| Security | The security page states that credentials use AES-256-GCM encryption, two-factor authentication is mandatory, and workspace data is tenant-isolated. | The ISO page says customer data is separated into individual databases and protected with encryption in transit and at rest, regular security scans, penetration tests, least-access practices, and employee background checks. |
| Support | The pricing comparison lists documentation support for Analytics, email support for Starter, priority support for Growth and Scale, and a dedicated customer success manager for Enterprise. | The site invites prospective customers to book a demo with a chargeback specialist and lists the phone number (833) 643-6387. |
Plans
DisputeDash
- AnalyticsFree
- Starter$149 a month
- Growth$499 a month
- Scale$999 a month
- EnterprisePriced on request
In their own words
DisputeDash
DisputeDash automates chargeback responses for ecommerce and direct-to-consumer businesses selling physical products or subscriptions. It gathers order evidence from connected checkout, fulfillment, and carrier services, builds a package for the dispute’s reason code, and submits it to the processor. The service supports up to 15 evidence types; users can inspect and edit evidence, choose manual review or automatic submission, and set automation by brand. It can also use order and fulfillment details to resolve PayPal inquiries before they become chargebacks. Radar analyzes dispute activity for patterns such as fraud spikes, repeat disputers, and products driving losses, and suggests actions. Connections span payment, ecommerce, shipping, subscription, and support services. BigQuery export is live; REST API access and webhooks are listed as coming soon. The free Analytics plan includes analytics without automation. Starter costs $149 a month for up to 100 disputes; each case counts toward the monthly limit, whether contested or resolved automatically.
MidMetrics
MidMetrics has no write-up on Specifiction yet; its figures are above.