DisputeDash vs SecureShieldPay
DisputeDash
disputedash.com
SecureShieldPay
secureshieldpay.comSide by side
| Figure | DisputeDash | SecureShieldPay |
|---|---|---|
| Price from | $149/mo | $239/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Chargeback Management Software | 8.0 (#3) | 7.5 (#12) |
| Headquarters | Vilnius, Lithuania | New York, New York, United States |
| Integrations | The integrations page lists live connections for payment processors, ecommerce, shipping, subscriptions, and support, including Stripe, PayPal, Shopify, ShipStation, Chargebee, Skio, Zendesk, and Gorgias. | The product page lists Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce and BigCommerce integrations. |
| Security | The security page states that credentials use AES-256-GCM encryption, two-factor authentication is mandatory, and workspace data is tenant-isolated. | The privacy policy states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging. |
| Support | The pricing comparison lists documentation support for Analytics, email support for Starter, priority support for Growth and Scale, and a dedicated customer success manager for Enterprise. | Starter includes email and chat support, Growth includes Slack and a dedicated CSM, and Enterprise includes 24/7 support. |
Plans
DisputeDash
- AnalyticsFree
- Starter$149 a month
- Growth$499 a month
- Scale$999 a month
- EnterprisePriced on request
SecureShieldPay
- Starter$299 a month
- Growth$899 a month
- Starter$2,868 a year
- Growth$8,628 a year
- EnterprisePriced on request
In their own words
DisputeDash
DisputeDash automates chargeback responses for ecommerce and direct-to-consumer businesses selling physical products or subscriptions. It gathers order evidence from connected checkout, fulfillment, and carrier services, builds a package for the dispute’s reason code, and submits it to the processor. The service supports up to 15 evidence types; users can inspect and edit evidence, choose manual review or automatic submission, and set automation by brand. It can also use order and fulfillment details to resolve PayPal inquiries before they become chargebacks. Radar analyzes dispute activity for patterns such as fraud spikes, repeat disputers, and products driving losses, and suggests actions. Connections span payment, ecommerce, shipping, subscription, and support services. BigQuery export is live; REST API access and webhooks are listed as coming soon. The free Analytics plan includes analytics without automation. Starter costs $149 a month for up to 100 disputes; each case counts toward the monthly limit, whether contested or resolved automatically.
SecureShieldPay
SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in a chargeback management platform available through web and API. Its analytics module ingests dispute data from more than 50 processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. AI drafts rebuttal letters and attaches evidence; a certified specialist reviews and signs off before filing. The service coordinates Visa RDR, Ethoca Alerts and Mastercard CDRN, with rules for refund-versus-fight decisions. Integrations listed include payment processors, card networks and commerce platforms; CSV or SFTP feeds are available for legacy processors. The company says data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging, and says it maintains SOC 2 Type II and PCI DSS Level 1 controls. Starter costs $299 a month for up to 200 disputes and two processors, plus a 12% success fee on recovered funds. Growth costs $899 a month for up to 1,500 disputes and unlimited processors, also with a 12% success fee. A free trial is available; the service does not warrant specific dispute outcomes.