DisputeFlow vs Ethoca
DisputeFlow
disputeflow.appEthoca
ethoca.comSide by side
| Figure | DisputeFlow | Ethoca |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 0 |
| Spec score · Chargeback Management Software | 7.6 (#7) | 7.5 (#11) |
| Integration | The product integrates with Shopify orders, fulfillments, and payment data. | Consumer Clarity offers a single API integration for purchase recognition and digital experience capabilities. |
| Intended users | DisputeFlow is presented as a chargeback defense tool for Shopify merchants, with Starter aimed at stores with occasional disputes and Growth at stores with regular chargeback volume. | Ethoca identifies merchants, issuers and payments, fraud or fintech platform and service providers as participants or potential partners. |
| Purpose | DisputeFlow helps Shopify merchants respond to chargebacks by collecting order evidence and generating AI-assisted evidence packs. | Ethoca provides collaboration-based intelligence and technology to help businesses fight fraud, prevent disputes and improve customer experience. |
| Security | The maker says the Shopify integration uses OAuth 2.0 with limited scopes and that it does not store card numbers or sensitive payment information. | Ethoca describes role-based access controls, dedicated governance oversight, and privacy controls for data storage, security and purpose limitation. |
| Support | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. | Ethoca lists [email protected] for customer service. |
Plans
In their own words
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.
Ethoca
Ethoca provides collaboration-based intelligence and technology for fraud prevention, dispute reduction, and customer experience. Ethoca Alerts sends issuer fraud and dispute information to merchants in near real time, allowing them to stop fulfillment or issue refunds; merchants can use a secure portal or API. If an alert is not actioned, the issuing bank may process a chargeback. Consumer Clarity displays recognizable merchant information and digital receipts to cardholders in banking apps and to issuer staff, including names, logos, itemized receipts, and contact details. A single API supports purchase recognition and digital-experience capabilities. Smart Subscriptions lets consumers view and manage subscriptions through digital banking channels. Ethoca identifies merchants, issuers, and payment, fraud, or fintech providers as participants. It describes role-based access, governance oversight, privacy controls, and a ringfencing framework for brand-agnostic participation. The service supports Android, iOS, web, and API access. Pricing is on request.