DonorDock vs PWI Charity CRM
DonorDock
donordock.comPWI Charity CRM
pwi.orgSide by side
| Figure | DonorDock | PWI Charity CRM |
|---|---|---|
| Price from | $40/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Donor Management Software | 8.9 (#2) | 7.2 (#29) |
| Founded | LinkedIn lists DonorDock as founded in 2017, and the company says Matt Bitzegaio and Andrew Lutgen created it that year. | 2014 |
| Integrations | The integration directory lists more than 100 tools and includes Stripe, PayPal, QuickBooks Online, Eventbrite, GoFundMe Pro, OneCause, Zapier, Mailchimp, Google tools, and many others. | The page identifies online donations, crowdfunding, and GroupGive as giving-history sources, but does not name third-party integrations. |
| Security | DonorDock states that it has SOC 2 Type II and PCI DSS compliant infrastructure, TLS 1.2+ encryption, Stripe tokenization, isolated databases, and encrypted data at rest. | PWI says it takes reasonable measures to protect CRM content confidentiality but cannot guarantee the content will be completely secure. |
| Support | Support is included through a Training Academy, help articles, chat and email help desk, and live group training and Q&A sessions. | The pricing page lists a Support Center with hours of 9–5 CT. |
Plans
DonorDock
- ONE$500 a month
- Additional 1,000 text credits$19, paid once
- Additional user$40 a month
- Additional 10,000 emails$45, paid once
- ONE$500 a year
- Premium onboarding$3,800, paid once
In their own words
PWI Charity CRM
PWI Charity CRM is a web-based contact system for nonprofits managing supporters, prospective donors, leads, fundraising, and outreach. Profiles can store several emails, addresses, phone numbers, custom fields, giving history, communication preferences, and engagement levels. The CRM records gifts from online donations, crowdfunding, GroupGive, manual entry, and other channels. It also records non-cash contributions such as goods, services, property, and vehicles with fair-market values. Tags and segments organize contacts for targeted communication and donor analysis. Users can generate and send tax-deductible receipts, produce donor reports, import contacts from spreadsheets or other CRMs, and export data for mail merges or reporting. Listed capabilities include campaign management, recurring donations, automated receipts, donor segmentation, donation keywords, and standard reporting. The free plan costs nothing, requires no credit card, and is described as free forever. Paid pricing is listed from $25 a month. PWI says it uses reasonable confidentiality measures but cannot guarantee complete security. Terms grant PWI and PWI Foundation a perpetual, transferable, sublicensable worldwide license to submitted CRM content for related marketing and promotional activities, while nonprofits retain ownership.