Dovetail HR Case Management vs LBi HR HelpDesk
Dovetail HR Case Management
dovetailsoftware.com
LBi HR HelpDesk
lbisoftware.comSide by side
| Figure | Dovetail HR Case Management | LBi HR HelpDesk |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · HR Service Delivery Software | 7.4 (#7) | 7.9 (#2) |
| Spec score · HR Case Management Software | 7.5 (#21) | 7.9 (#13) |
| Founded | 1996 | 1982 |
| Headquarters | Austin, Texas, United States | Melville, New York, United States |
| Integrations | The system setup page describes certified Workday integrations, a Dayforce certified connector, a Mineral HR and compliance integration, and a RESTful API. | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. |
| Intended users | Dovetail describes its platform as built for enterprise HR teams and its case management as intended for HR teams and HR service centers. | The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams. |
| Purpose | HR Case Management helps HR teams and HR service centers manage employee inquiries and requests through workflow automation, case tracking, reporting, and dashboards. | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. |
| Security | Dovetail states its HR SaaS product has AICPA SOC 2 Type II certification, encrypts customer data at rest with AES 256 and in transit with TLS 1.2 or 1.3, and conducts annual external penetration tests. | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. |
| Support | Dovetail lists customer support contact details and invites prospective customers to request a demo; the pages reviewed do not state support hours or service levels. | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
Dovetail HR Case Management
Dovetail HR Case Management has no write-up on Specifiction yet; its figures are above.
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.