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Dovetail HR Case Management

dovetailsoftware.com

WebAPI
Visit dovetailsoftware.com
Spec score 7.4 #7 of 21 in HR Service Delivery Software

Spec sheet

Purpose
HR Case Management helps HR teams and HR service centers manage employee inquiries and requests through workflow automation, case tracking, reporting, and dashboards.Read 4 Oct 2026 · dovetailsoftware.com
Intended users
Dovetail describes its platform as built for enterprise HR teams and its case management as intended for HR teams and HR service centers.Read 4 Oct 2026 · dovetailsoftware.com
Integrations
The system setup page describes certified Workday integrations, a Dayforce certified connector, a Mineral HR and compliance integration, and a RESTful API.Read 4 Oct 2026 · dovetailsoftware.com
Security
Dovetail states its HR SaaS product has AICPA SOC 2 Type II certification, encrypts customer data at rest with AES 256 and in transit with TLS 1.2 or 1.3, and conducts annual external penetration tests.Read 4 Oct 2026 · dovetailsoftware.com
Support
Dovetail lists customer support contact details and invites prospective customers to request a demo; the pages reviewed do not state support hours or service levels.Read 4 Oct 2026 · dovetailsoftware.com
Headquarters
Austin, Texas, United StatesRead 28 Sep 2026 · dovetailsoftware.com
Founded
1996Read 28 Sep 2026 · dovetailsoftware.com
API and configuration
HR key users and administrators can configure workflows, teams, lists, and SLAs without code, and the product offers a published RESTful API toolkit.Read 4 Oct 2026 · dovetailsoftware.com
Audit trail
The audit timeline records each case interaction, who changed it, when it changed, and the previous and updated values.Read 4 Oct 2026 · dovetailsoftware.com
Case communications
The integrated email client adds emails and attachments to cases, and phone interactions can be logged against a case.Read 4 Oct 2026 · dovetailsoftware.com
Case dashboard
The HR Home Console organizes case data by HR profile or case lifecycle stage and shows SLAs, priorities, and urgency.Read 4 Oct 2026 · dovetailsoftware.com
Hosting and access
Dovetail says it hosts in AWS, offers US or European data residency, supports SAML v2 single sign-on, and segments access with fine-grained permissions.Read 4 Oct 2026 · dovetailsoftware.com
Knowledge search
Automatic and manual searches can surface existing cases, knowledge articles, attachments, and XpertHR content.Read 4 Oct 2026 · dovetailsoftware.com
Language and reports
Dovetail states it supports over 30 languages and includes more than 50 prebuilt reports.Read 4 Oct 2026 · dovetailsoftware.com
Privacy features
The product supports employee data purge, redaction, legal hold, and data retention policies under its GDPR and privacy features.Read 4 Oct 2026 · dovetailsoftware.com
Workflow and SLAs
Cases can be escalated manually or through automated workflows, and workflow-driven SLAs prioritize cases using KPIs and service metrics.Read 4 Oct 2026 · dovetailsoftware.com

Plans and prices

Custom pricing Priced on request Contact Dovetail for pricing; no amount is published on the pages reviewed. Pricing and product limits not stated Read 4 Oct 2026 · dovetailsoftware.com

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