Dovetail HR Case Management vs Sunrise HRCM
Dovetail HR Case Management
dovetailsoftware.com
Sunrise HRCM
sunrisesoftware.comSide by side
| Figure | Dovetail HR Case Management | Sunrise HRCM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · HR Service Delivery Software | 7.4 (#7) | 7.8 (#3) |
| Spec score · HR Case Management Software | 7.5 (#21) | 8.0 (#10) |
| Founded | 1996 | 1994 |
| Headquarters | Austin, Texas, United States | London, United Kingdom |
| Integrations | The system setup page describes certified Workday integrations, a Dayforce certified connector, a Mineral HR and compliance integration, and a RESTful API. | The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API. |
| Intended users | Dovetail describes its platform as built for enterprise HR teams and its case management as intended for HR teams and HR service centers. | Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation. |
| Purpose | HR Case Management helps HR teams and HR service centers manage employee inquiries and requests through workflow automation, case tracking, reporting, and dashboards. | Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams. |
| Support | Dovetail lists customer support contact details and invites prospective customers to request a demo; the pages reviewed do not state support hours or service levels. | Sunrise lists customer technical support by phone, email and a customer self-service portal. |
Plans
In their own words
Dovetail HR Case Management
Dovetail HR Case Management has no write-up on Specifiction yet; its figures are above.
Sunrise HRCM
Sunrise HRCM brings employee HR cases, queries and requests into a system where HR teams can track progress through resolution and retain an audit trail. Employees can submit cases, check and update them, and search HR information through a mobile-accessible self-service portal. HR teams can publish internal processes and policies in a searchable knowledge hub. A Microsoft Teams chatbot connected to ChatGPT and the organisation’s SharePoint can help employees lodge cases and find answers. Response and resolution targets are calculated using impact, urgency and priority, with settings for operating hours, holidays and pausing the clock. Feedback workflows can assign investigation, approval and remediation tasks. Reports can break down performance by day, week, month or year, and by group or support agent. Access to case data can be limited by user rights. External applications can connect through a REST API; listed integrations include Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI. Sunrise offers a free trial by arrangement, but does not state its duration. Pricing is available on request.