Tech riderRev. 3 Oct 2026
Sunrise HRCM
- 1Runs onAndroid, API, iOS, Web
- 2Costsfree trial
- 3Case intake optionsomnichannel
- 4Workflow automationYes
- 5SLA trackingYes
- 6HR knowledge baseYes
- 7Request catalogYes
7 lines stated Written from the maker's own pages: sunrisesoftware.com
Overview
Sunrise HRCM is ranked #3 of 50 in HR case management software on Specifiction. It runs on Android, API, iOS, Web. A free trial is offered.
Sunrise HRCM plans and pricing
All plansSunrise HRCM Not published Pricing not listed; contact Sunrise for a quote sunrisesoftware.com · 3 Oct 2026
Compared on HR case management software
- Case intake options
- omnichannelsunrisesoftware.com
- Workflow automation
- Yessunrisesoftware.com
- SLA tracking
- Yessunrisesoftware.com
- HR knowledge base
- Yessunrisesoftware.com
- Request catalog
- Yessunrisesoftware.com
Facts
- Purpose
- Sunrise HRCM centralises employee HR cases, queries and requests so HR teams can track and resolve them.sunrisesoftware.com · 2 Oct 2026
- Case tracking
- The system tracks cases from start to finish and keeps an audit trail of interactions.sunrisesoftware.com · 2 Oct 2026
- Self-service portal
- Employees can submit cases, track and update them, and search the knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · 2 Oct 2026
- AI chatbot
- A Microsoft Teams chatbot integrated with ChatGPT and the organisation’s SharePoint can help employees submit cases and find answers.sunrisesoftware.com · 2 Oct 2026
- Knowledge hub
- HR teams can publish internal process and policy information for employees to search.sunrisesoftware.com · 2 Oct 2026
- SLAs
- The system calculates response and resolution targets using impact, urgency and priority, and supports operating hours, holidays and pausing the clock.sunrisesoftware.com · 2 Oct 2026
- Employee feedback
- Employee feedback workflows can assign investigation, approval and remediation tasks and retain an audited interaction history.sunrisesoftware.com · 2 Oct 2026
- Reporting
- HRCM reporting can show performance statistics by day, week, month or year and by group or support agent.sunrisesoftware.com · 2 Oct 2026
- Access controls
- The HRCM case management page says data can be restricted to people with the rights to see it.sunrisesoftware.com · 2 Oct 2026
- Integration
- Sunrise says external applications can integrate through its REST API and lists Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI among its integrations.sunrisesoftware.com · 2 Oct 2026
- Hosting
- Sunrise says its SaaS platform is built on Microsoft Azure.sunrisesoftware.com · 2 Oct 2026
- Security certification
- Sunrise says it has been assessed and certified against the Cyber Essentials Scheme Test Specification for its IT infrastructure.sunrisesoftware.com · 2 Oct 2026
- Trial and pricing
- Sunrise offers a free trial by arrangement; its trial page does not state a duration or a product price.sunrisesoftware.com · 2 Oct 2026
- Support
- Sunrise says customers receive technical support from its UK-based service desk and can access a customer self-service portal; it also offers training and an account manager.sunrisesoftware.com · 2 Oct 2026
- Intended users
- Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation.sunrisesoftware.com · 2 Oct 2026
- Self-service
- Employees can submit cases, track and update existing cases, and search a knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · 3 Oct 2026
- Chatbot
- The Microsoft Teams chatbot integrates with ChatGPT and the customer’s SharePoint so employees can submit cases and find answers.sunrisesoftware.com · 3 Oct 2026
- Integrations
- The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API.sunrisesoftware.com · 3 Oct 2026
- Trial
- Sunrise invites prospective customers to arrange a free trial, but the page does not specify its duration.sunrisesoftware.com · 3 Oct 2026
- Company
- Sunrise says it is a UK company independently owned since 1994 and acquired by Volaris in April 2022.sunrisesoftware.com · 3 Oct 2026
Company
- Founded
- 1994sunrisesoftware.com · 28 Sept 2026
- Headquarters
- London, United Kingdomsunrisesoftware.com · 28 Sept 2026
Best Sunrise HRCM alternatives
See all 20 All accessCh 01 LBi HR HelpDesk Free planFree trialAndroid Free to start7.5 All accessCh 02 Superthread HR Service Delivery Free planAndroidAPI from $3/mo7.5 All accessCh 04 Infor Workforce Management AndroidAPI 7.2 All accessCh 05 factoHR Free planWeb from $0.50/mo7.1 All accessCh 06 Freshservice Free trialAndroidAPI from $19/mo7.0 All accessCh 07 Hornbill IT Asset Management AndroidAPI 7.0
Where it ranks on Specifiction
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Sources
- sunrisesoftware.com/hr-case-management· checked 2 Oct 2026
- sunrisesoftware.com/hr-case-management/service-desk· checked 2 Oct 2026
- sunrisesoftware.com/hrcm-case-management-get-control-sunris· checked 2 Oct 2026
- sunrisesoftware.com/technology· checked 2 Oct 2026
- sunrisesoftware.com/free-trial· checked 2 Oct 2026
- sunrisesoftware.com/our-story· checked 2 Oct 2026
- sunrisesoftware.com/resources/hr-case-management-brochure· checked 2 Oct 2026
- sunrisesoftware.com/contact-us· checked 3 Oct 2026