Sunrise HRCM

Sunrise HRCM is a case-management system for employee HR queries, requests and feedback. It suits HR and Shared Services teams that need a traceable process with employee self-service. Its workflow breadth is a strength, but custom pricing makes cost harder to assess before contacting Sunrise.

Overview

HRCM brings case handling, employee-facing knowledge and service targets into one HR workflow. The combination is most useful where teams manage a steady flow of varied requests and need to track them through to resolution. Organisations looking only for a basic way to collect questions may not need the additional workflow and reporting capabilities.

Key features

Cases are tracked from intake through resolution, with an audit trail of interactions. Employees can submit cases, follow their status and update them through a mobile-accessible self-service portal. This gives employees a way to manage requests without relying on repeated HR follow-up, while retaining a record for the team.

HR teams can publish internal policies and processes in a searchable knowledge hub. A Microsoft Teams chatbot connected to ChatGPT and the organisation’s SharePoint can help employees find answers and submit cases. These are useful routes for organisations already using Teams and SharePoint; teams that do not use those tools have less reason to value the chatbot.

Workflow automation and a request catalog support structured handling of employee needs. SLA targets take impact, urgency and priority into account, and can reflect operating hours, holidays and paused clocks. That flexibility helps teams set targets around working schedules rather than relying on a simple elapsed-time measure. Employee feedback workflows can assign investigation, approval and remediation tasks while keeping an audited interaction history.

Reporting covers performance by day, week, month or year, and can be grouped by team or support agent. Access controls restrict case data to people with permission to see it. Sunrise says external applications can connect through a REST API and names Power Automate and Power BI among its integrations; the platform is hosted on Microsoft Azure. Sunrise also says its IT infrastructure has been certified against the Cyber Essentials Scheme Test Specification.

Pricing

Sunrise HRCM has custom pricing, with prospective customers asked to contact Sunrise for a quote. The product is paid, and the free trial is arranged by request; no trial duration or product price is stated. Buyers who need to compare costs or evaluate on a fixed trial schedule should account for that sales-led process before choosing it.

Sunrise offers technical support through a UK-based service desk and customer self-service portal, as well as training and an account manager. Those services may suit organisations that want ongoing vendor support, though the pricing information provided does not establish whether they are included in the quoted price.

Platforms

HRCM supports Android, iOS and web access, with an API for integration. Mobile access is relevant to employees submitting and tracking cases away from a desktop; the API gives organisations a route to connect external applications.

Who it's for

Sunrise describes HRCM for HR or Shared Services teams handling employee cases, queries, requests and documentation. It is a stronger fit for organisations that value audit trails, configurable service targets, searchable policy content and multiple employee access routes than for teams seeking a lightweight request inbox.

Pros and cons

Pros: End-to-end case tracking and audited interactions give HR a record of how requests are handled.

Pros: Mobile self-service, a knowledge hub and a Teams chatbot provide several ways for employees to get help or raise a case.

Pros: SLA calculations accommodate priorities, schedules, holidays and paused clocks, making targets more adaptable to HR operations.

Cons: Custom pricing and a trial arranged by request make early cost and evaluation planning less direct.

Cons: The chatbot’s usefulness depends on an organisation’s use of Teams and SharePoint.

Alternatives

LBi HR HelpDesk is worth considering when a no-cost starting point matters: its free plan has no expiration date and supports up to 100 employees and two administrative users. Sunrise is the more clearly specified choice here for case tracking, mobile self-service, SLA handling and the Teams chatbot.

Superthread HR Service Delivery offers a free plan at free, but it caps use at 200 cards, four boards and two spaces, and excludes the service desk portal. Choose it when those limits fit and a free entry tier is more important than a portal; Sunrise includes employee self-service.

Infor Workforce Management is another paid option with Android, iOS, web, macOS and Windows support; it may suit buyers who need those desktop platforms alongside mobile access.

factoHR has a free plan for up to 20 employees and a Core plan at ₹125 a month, billed yearly, for up to 50 employees. It is a reasonable alternative for smaller teams comparing published employee caps and pricing against Sunrise’s custom quote.

Keka is a paid option with a free trial and lists core HR, onboarding, leave, attendance and payroll capabilities in its Foundation plan. Choose it when those functions are the priority rather than Sunrise’s case-management workflow.

Freshservice starts with a Starter plan at $19 a month, billed annually, including knowledge management, task management, a support portal and omnichannel support. It may suit buyers who prefer a published starting price and a general support portal rather than an HR-specific case workflow.

Hornbill IT Asset Management is a paid alternative with personalized pricing tailored to requirements and scalable packages.

Infor Learning Management System is another paid option with a free trial and web and API platforms.

Verdict

Choose Sunrise HRCM if your HR or Shared Services team needs employee self-service backed by auditable case handling, adaptable SLAs and searchable guidance. Its main drawback is the sales-led buying process: custom pricing and an arranged trial are less convenient for buyers who need to compare costs quickly or evaluate on a known schedule.