LBi HR HelpDesk vs Sunrise HRCM
LBi HR HelpDesk
lbisoftware.com
Sunrise HRCM
sunrisesoftware.comSide by side
| Figure | LBi HR HelpDesk | Sunrise HRCM |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · HR Service Delivery Software | 7.9 (#2) | 7.8 (#3) |
| Spec score · HR Case Management Software | 7.9 (#13) | 8.0 (#10) |
| Founded | 1982 | 1994 |
| Headquarters | Melville, New York, United States | London, United Kingdom |
| Hosting | The enterprise edition offers on-premise hosting and licensing or hosting on a dedicated server; the SMB versions are described as cloud-based. | Sunrise says its SaaS platform is built on Microsoft Azure. |
| Integrations | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. | The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API. |
| Intended users | The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams. | Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation. |
| Purpose | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. | Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams. |
| Reporting | HR analytics, ad-hoc reporting, and an executive dashboard are listed features. | HRCM provides performance reporting and statistics that can be viewed by time period, group or individual support agent. |
| Self-service | The product includes an employee self-service portal, FAQs, an embedded wiki knowledge base, and employee document management. | Employees can submit cases, track and update existing cases, and search a knowledge base through a self-service portal available on mobile devices. |
| Support | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. | Sunrise lists customer technical support by phone, email and a customer self-service portal. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.
Sunrise HRCM
Sunrise HRCM brings employee HR cases, queries and requests into a system where HR teams can track progress through resolution and retain an audit trail. Employees can submit cases, check and update them, and search HR information through a mobile-accessible self-service portal. HR teams can publish internal processes and policies in a searchable knowledge hub. A Microsoft Teams chatbot connected to ChatGPT and the organisation’s SharePoint can help employees lodge cases and find answers. Response and resolution targets are calculated using impact, urgency and priority, with settings for operating hours, holidays and pausing the clock. Feedback workflows can assign investigation, approval and remediation tasks. Reports can break down performance by day, week, month or year, and by group or support agent. Access to case data can be limited by user rights. External applications can connect through a REST API; listed integrations include Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI. Sunrise offers a free trial by arrangement, but does not state its duration. Pricing is available on request.