Doxee Platform vs SmartCOMM
Doxee Platform
doxee.com
SmartCOMM
smartcommunications.comSide by side
| Figure | Doxee Platform | SmartCOMM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Communications Management Software | 8.2 (#3) | 7.1 (#13) |
| Compliance | Doxee describes the platform as EU-hosted and EU-sovereign, with GDPR, eIDAS, PDF/UA, WCAG and ISO embedded. | The maker lists PCI DSS, SOC 1 and SOC 2, HIPAA, ISO/IEC 27001:2022, and other security and compliance programs. |
| Deployment | Deployment options include SaaS, private cloud, on-premises and hybrid; the maker also describes optional fully managed services. | The maker describes cloud-native SaaS and also lists a Smart Communications Appliance supported on VMware ESX, Hyper-V, Citrix Xen, KVM, AWS, Azure, and Docker. |
| Founded | Paolo Cavicchioli and Sergio Muratori Casali founded Ebilling S.p.A. in 2001 in Modena, Italy; it became Doxee S.p.A. in 2012. | 2004 |
| Integrations | The platform integrates with Salesforce, SAP and Microsoft Dynamics 365 through vendor-certified marketplace apps, pre-built connectors and APIs. | The maker's marketplace lists SmartCOMM solutions for nCino, Appian, Guidewire PolicyCenter, Hyland Nuxeo, Duck Creek Claims and Policy, and ICE Mortgage Technology MSP. |
| Intended customers | Doxee says the platform is built for banking, insurance, utilities, telecommunications and public administration. | The maker says SmartCOMM is typically used by organizations in regulated environments or with sophisticated, high-volume, or multichannel communications, including insurance, financial services, healthcare, utilities, and government. |
| Purpose | Doxee Platform unifies customer communication management, customer experience management, interactive experience management and digital trust services. | SmartCOMM is customer communications management software for creating and managing personalized, interactive, multichannel communications. |
| Security | Doxee states that its information security management system is certified to ISO/IEC 27001 and that Doxee S.p.A. also holds ISO/IEC 27017 and 27018 certifications. | The maker says it uses TLS with up to AES-256 encryption in transit, FIPS 140-2-compliant encryption at rest, and backups encrypted up to AES-256. |
Plans
In their own words
Doxee Platform
Doxee Platform brings together customer communications, customer experience, interactive experiences and digital trust services for enterprises. It supports the design, automation and delivery of personalized communications through channels including email, SMS, web, mobile and print. The Design module offers no-code document composition and visual editing; Engagement adds customer profiles, real-time segmentation, journey triggers and channel orchestration. Automation coordinates batch, on-demand and interactive processes, while Insights provides dashboards and analytics for engagement, process performance and channel effectiveness. Trust Services cover electronic invoicing, archiving, registered delivery and e-signature under eIDAS. Integrations include REST APIs, event-driven connections, pre-built connectors and marketplace apps for Salesforce, SAP and Microsoft Dynamics 365. Deployment options are SaaS, private cloud, on-premise and hybrid. Doxee describes its infrastructure as EU-hosted and EU-sovereign, and lists GDPR, eIDAS, PDF/UA, WCAG and ISO among its compliance standards. Pricing is available on request.
SmartCOMM
SmartCOMM is customer communications management software for creating and managing personalized, interactive communications across channels. It supports use cases such as claims, contracts, onboarding, policy administration, notices, renewals, statements, bills and privacy disclosures. Teams can generate communications in batches or on demand, through API requests or form submissions, using external business data, customer profiles, runtime data or Salesforce data. A visual template editor, conditional logic, approval workflows, audit trails and locked regulatory content blocks support document creation and governance. Outputs include PDF, interactive PDF, HTML, email, SMS, image formats, Excel, PowerPoint, XML, DOCX, Adobe PostScript and AFP. The maker lists a multi-tenant SaaS architecture, elastic scalability, APIs, single sign-on, pre-built integrations and active-active disaster recovery, as well as an appliance deployment option. SmartCOMM is available through API, macOS, self-hosted, web and Windows. Pricing is on request and varies with communication volume, type and user licenses.