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SmartCOMM

smartcommunications.com

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Spec score 7.1 #13 of 23 in Customer Communications Management Software

What it is

SmartCOMM is customer communications management software for creating and managing personalized, interactive communications across channels. It supports use cases such as claims, contracts, onboarding, policy administration, notices, renewals, statements, bills and privacy disclosures. Teams can generate communications in batches or on demand, through API requests or form submissions, using external business data, customer profiles, runtime data or Salesforce data. A visual template editor, conditional logic, approval workflows, audit trails and locked regulatory content blocks support document creation and governance. Outputs include PDF, interactive PDF, HTML, email, SMS, image formats, Excel, PowerPoint, XML, DOCX, Adobe PostScript and AFP. The maker lists a multi-tenant SaaS architecture, elastic scalability, APIs, single sign-on, pre-built integrations and active-active disaster recovery, as well as an appliance deployment option. SmartCOMM is available through API, macOS, self-hosted, web and Windows. Pricing is on request and varies with communication volume, type and user licenses.

Spec sheet

Purpose
SmartCOMM is customer communications management software for creating and managing personalized, interactive, multichannel communications.Read 7 Oct 2026 · smartcommunications.com
Deployment
The maker describes cloud-native SaaS and also lists a Smart Communications Appliance supported on VMware ESX, Hyper-V, Citrix Xen, KVM, AWS, Azure, and Docker.Read 7 Oct 2026 · smartcommunications.com
Integrations
The maker's marketplace lists SmartCOMM solutions for nCino, Appian, Guidewire PolicyCenter, Hyland Nuxeo, Duck Creek Claims and Policy, and ICE Mortgage Technology MSP.Read 7 Oct 2026 · smartcommunications.com
Security
The maker says it uses TLS with up to AES-256 encryption in transit, FIPS 140-2-compliant encryption at rest, and backups encrypted up to AES-256.Read 7 Oct 2026 · smartcommunications.com
Compliance
The maker lists PCI DSS, SOC 1 and SOC 2, HIPAA, ISO/IEC 27001:2022, and other security and compliance programs.Read 7 Oct 2026 · smartcommunications.com
Founded
2004Read 28 Sep 2026 · smartcommunications.com
Browser support
The user interface is supported on Chromium-based Microsoft Edge, the latest Chrome on Windows and OS X, and the latest Firefox on Windows.Read 7 Oct 2026 · smartcommunications.com
Cloud architecture
The product page lists a multi-tenant SaaS architecture, elastic scalability, a documented API suite, single sign-on, pre-built integrations, and active-active disaster recovery.Read 7 Oct 2026 · smartcommunications.com
Governance
It includes approval workflows, audit trails, and locked regulatory content blocks for managing regulatory language across communications.Read 7 Oct 2026 · smartcommunications.com
Intended customers
The maker says SmartCOMM is typically used by organizations in regulated environments or with sophisticated, high-volume, or multichannel communications, including insurance, financial services, healthcare, utilities, and government.Read 7 Oct 2026 · smartcommunications.com
Output channels
Supported output includes print formats such as PDF and interactive PDF, HTML, email, SMS, image formats, Excel, PowerPoint, and XML-based output services.Read 7 Oct 2026 · smartcommunications.com
Pricing limitation
The maker says pricing depends on communication volume, communication type, and user licenses, and directs interested buyers to contact the company.Read 7 Oct 2026 · smartcommunications.com
Salesforce support
SmartCOMM for Salesforce is designed for Enterprise, Unlimited, and Performance editions, supports standard and custom objects, and integrates with the Salesforce mobile app for on-demand document generation.Read 7 Oct 2026 · smartcommunications.com
Scale
The maker describes SmartCOMM as designed to deliver personalized customer communications across preferred channels at enterprise scale.Read 7 Oct 2026 · smartcommunications.com
Use cases
Listed applications include claims management, contracts, onboarding, policy administration, notices and renewals, statements and bills, and privacy disclosures.Read 7 Oct 2026 · smartcommunications.com

Plans and prices

SmartCOMM Priced on request Enterprise solution; pricing varies by communication volume, type, and user licenses Read 7 Oct 2026 · smartcommunications.com

Every SmartCOMM plan and price →

Strong points and limits

Strong points

  • Supports batch, on-demand, API and form-triggered generation
  • Outputs include PDF, HTML, email, SMS and DOCX
  • Approval workflows, audit trails and locked regulatory content
  • Supports conditional logic and e-signatures
  • Offers SaaS and appliance deployment options

Limits

  • Pricing is on request
  • Browser support is limited to listed browsers and operating systems
  • Enterprise solution; pricing varies by volume, type and licenses

Who it suits

It suits organizations with regulated, high-volume or multichannel communications, including insurance, financial services, healthcare, utilities and government. Teams needing approval controls, multiple output formats or Salesforce data support may also find its listed capabilities relevant.

Verdict

SmartCOMM brings content governance, workflow triggers and a broad range of output formats into one communications platform. Buyers should confirm pricing and deployment, browser and integration requirements with the maker.

Where Specifiction places it

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