Dr Dispatch vs Service Pro
Dr Dispatch
drdispatch.comService Pro
msidata.comSide by side
| Figure | Dr Dispatch | Service Pro |
|---|---|---|
| Price from | $100/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Dispatch Software | 8.1 (#11) | 7.6 (#20) |
| Integrations | Named integrations and partners include QuickBooks, Highway, RMIS, DAT, Saferwatch, Trucker Tools, MacroPoint, FourKites, PeopleNet, Geotab, Trimble Maps, ProMiles, EFS, and Fleet One. | The mobile app can integrate with systems including QuickBooks, NetSuite, and Viewpoint. |
| Purpose | Dr Dispatch is trucking and brokerage dispatch software aimed at small and medium businesses. | Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. |
| Support | Active subscribers receive phone and email technical support Monday through Friday, 8:00 AM to 5:00 PM CST, excluding major US holidays, plus a support portal and help documentation. | The subscription includes ongoing dedicated support and account management. |
| Trial | The carrier page offers a free two-week test drive of Dr Dispatch. | The company says it has offered free trials when they make sense for a customer's evaluation process; customers are directed to contact sales. |
Plans
In their own words
Dr Dispatch
Dr Dispatch has no write-up on Specifiction yet; its figures are above.
Service Pro
Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow job status in real time, and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level, and certification. Service calls can become work orders, including through call-to-quote and call-to-order conversions. The native mobile app runs on iOS, Android, and Windows devices and supports offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The mobile app can integrate with systems such as QuickBooks, NetSuite, and Viewpoint. API access requires a separately purchased Service Pro API Connector license. A subscription includes a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation fees also apply. MSI says free trials may be offered when appropriate for a customer's evaluation; customers are directed to contact sales.