Drag vs Emailgistics
Drag
dragapp.comEmailgistics
emailgistics.comSide by side
| Figure | Drag | Emailgistics |
|---|---|---|
| Price from | $12/mo | $13/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Email Collaboration Software | 9.3 (#2) | 8.2 (#11) |
| Spec score · Shared Inbox Software | 9.3 (#3) | 8.2 (#11) |
| Automation | Automation rules support routing, tagging, autoresponders and SLA-related workflows. | Workflow tools include custom rules, automatic tagging and routing, follow-up reminders, and AI-suggested replies. |
| Collaboration | Teams get assignments, internal notes, shared drafts, mentions, shared tags and collision detection. | Features include message ownership, collision prevention, internal notes, and conversation history. |
| Founded | Drag states that it was founded in 2017 by Nick Timms and Duda Bardavid. | 2018 |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | The product is built for Microsoft 365 and works inside Outlook; its pricing page also lists a reporting API and received-message webhooks. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Emailgistics adds assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 shared mailboxes inside Outlook. |
| Security | Drag states that it is SOC 2 and CASA certified. | Emailgistics says it has achieved SOC 2 Type II certification and identifies itself as GDPR- and HIPAA-compliant. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | Plans include free technical support, a dedicated Success Manager, complimentary onboarding and training, and access to learning lessons. |
| Trial | The 7-day free trial includes every Pro feature and requires no credit card. | A personalized demo precedes the 14-day Pro trial, which requires no credit card. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.
Emailgistics
Emailgistics has no write-up on Specifiction yet; its figures are above.