Drag vs Jelly
Drag
dragapp.com
Jelly
letsjelly.comSide by side
| Figure | Drag | Jelly |
|---|---|---|
| Price from | $12/mo | $26.58/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 4 |
| Spec score · Shared Inbox Software | 9.3 (#3) | 7.8 (#18) |
| Automation | Automation rules support routing, tagging, autoresponders and SLA-related workflows. | Mail rules can automatically label, assign, or archive incoming emails. |
| Collaboration | Teams get assignments, internal notes, shared drafts, mentions, shared tags and collision detection. | Teammates can be assigned to emails and use internal comments with @mentions. |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | The maker lists Discord, Slack, and webhook integrations; its Slack integration can post notifications and let teammates claim unassigned conversations from Slack. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Jelly is a shared inbox for small teams to collaboratively triage, assign, and reply to email. |
| Security | Drag states that it is SOC 2 and CASA certified. | Customer data is encrypted in transit and at rest, and sensitive customer data is additionally encrypted at the application layer with AES-256-GCM. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | Jelly advertises support from real humans and directs customers to its Help Center and team contact page. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
Jelly
- Jelly$29 a month
- Royal Jelly 👑$69 a month
- Jelly$319 a year
- Royal Jelly 👑$690 a year
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.