Drag vs Keeping
Drag
dragapp.com
Keeping
keeping.comSide by side
| Figure | Drag | Keeping |
|---|---|---|
| Price from | $12/mo | $14/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Shared Inbox Software | 9.3 (#3) | 8.3 (#10) |
| Automation | Automation rules support routing, tagging, autoresponders and SLA-related workflows. | Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows. |
| Collaboration | Teams get assignments, internal notes, shared drafts, mentions, shared tags and collision detection. | Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans. |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. |
| Security | Drag states that it is SOC 2 and CASA certified. | Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.