Keeping

Spec sheet

Product

Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email.Read 7 Oct 2026 · keeping.com

Integrations

The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations.Read 7 Oct 2026 · keeping.com

Security

Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication.Read 7 Oct 2026 · docs.keeping.com

Support

Essentials includes email support, while the HIPAA plan includes a dedicated account manager.Read 7 Oct 2026 · keeping.com

Headquarters

Brooklyn, New York, United StatesRead 28 Sep 2026 · keeping.com

Company

Keeping says it was founded in 2016 and is based in Brooklyn, New York.Read 7 Oct 2026 · keeping.com

Analytics

Reporting includes agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA.Read 7 Oct 2026 · keeping.com

Automation

Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows.Read 7 Oct 2026 · keeping.com

Browser and Gmail requirement

Keeping works exclusively with Gmail, Google Workspace, and G Suite; its Chrome extension is compatible with Chrome and Safari.Read 7 Oct 2026 · keeping.com

Collaboration

Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans.Read 7 Oct 2026 · keeping.com

HIPAA plan

The HIPAA plan includes full HIPAA compliance and an executed BAA; the maker describes it as intended for organizations requiring a signed BAA.Read 7 Oct 2026 · keeping.com

Intended teams

The maker recommends Essentials for small teams and Advanced for higher volumes, and describes use cases including customer support, HR, and IT or tech support.Read 7 Oct 2026 · keeping.com

Mobile access

Keeping provides a mobile-friendly portal that its pricing page says can be used on iPhone and Android devices.Read 7 Oct 2026 · keeping.com

Ticket workflow

Teams can assign, track, prioritize, and resolve customer emails as tickets inside Gmail.Read 7 Oct 2026 · keeping.com

Zapier limitation

Keeping's Zapier integration sends ticket data from Keeping to other tools; its documentation says creating or updating tickets in Keeping through Zapier is not currently supported.Read 7 Oct 2026 · docs.keeping.com

Plans and prices

Every Keeping plan and price →

Where Specifiction places it

• Shared Inbox Software#10 of 308.3