Coherence vs Keeping
Coherence
getcoherence.io
Keeping
keeping.comSide by side
| Figure | Coherence | Keeping |
|---|---|---|
| Price from | $12/mo | $14/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Shared Inbox Software | 9.5 (#1) | 8.3 (#10) |
| Company | The site footer identifies Brightyard, Inc. as the company behind Coherence. | Keeping says it was founded in 2016 and is based in Brooklyn, New York. |
| Integrations | The integration directory lists connections including HubSpot, Salesforce, Pipedrive, Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Calendar, Sheets, Drive, Notion, Airtable, Asana, ClickUp, Jira, Mailchimp, WordPress and Stripe. | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. |
| Product | Coherence describes itself as a customer operations platform that connects CRM data, communications, workflows, websites, campaigns, and AI agents. | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. |
| Security | Coherence says data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is hosted on SOC 2 certified infrastructure. | Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. |
| Support | The pricing page lists community support, email support, and priority support, and says the Team plan requires a minimum of 10 paid seats. | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. |
Plans
In their own words
Coherence
Coherence is a customer operations platform connecting CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations a common place to handle incoming conversations with customer context, replies, and internal discussion. Teams can assign conversation ownership, add internal notes, view teammate presence, and work on shared drafts. Inbox categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize queues. Staff can select published Knowledge articles and review suggested replies with source references, then edit drafts before sending; AI generation uses the workspace's configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise. Listed integrations include two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Coherence says data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and stored in the United States. The service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. Pro costs $29 a month per user; Team requires at least 10 paid seats.