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SPECIFICTION
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Helpwise

helpwise.io

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Spec score 8.3 #9 of 30 in Shared Inbox Software

What it is

Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.

Spec sheet

Product
Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way.Read 29 Sep 2026 · helpwise.io
Integrations
The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations.Read 29 Sep 2026 · helpwise.io
Security
The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest.Read 29 Sep 2026 · helpwise.io
Support
The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced.Read 29 Sep 2026 · helpwise.io
Headquarters
Palo Alto, California, United StatesRead 28 Sep 2026 · helpwise.io
Founded
2019Read 28 Sep 2026 · helpwise.io
Automation
Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment.Read 29 Sep 2026 · helpwise.io
Best-fit teams
Helpwise says it suits teams receiving many customer queries where multiple team members need to reply to or access the conversations, and names customer success, finance, HR, procurement, support, sales, and operations teams.Read 29 Sep 2026 · helpwise.io
Custom apps
Helpwise says users can connect an internal app and view its data in Helpwise, and can create custom inboxes for communication channels using its APIs.Read 29 Sep 2026 · helpwise.io
Hosting
Helpwise says it is hosted on Amazon Web Services and uses Amazon RDS for its database.Read 29 Sep 2026 · helpwise.io
Mobile access
The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices.Read 29 Sep 2026 · helpwise.io
Plan limits
Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules.Read 29 Sep 2026 · helpwise.io
Security testing
Helpwise says it conducts periodic third-party manual penetration tests and that reports can be requested by email.Read 29 Sep 2026 · helpwise.io
Team collaboration
Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread.Read 29 Sep 2026 · helpwise.io
Universal inbox
The Universal Inbox brings customer queries from multiple channels into one place.Read 29 Sep 2026 · helpwise.io

Plans and prices

Standard $15 a month Monthly Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook Read 29 Sep 2026 · helpwise.io
Premium $29 a month Monthly Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations Read 29 Sep 2026 · helpwise.io
Advanced $49 a month Monthly Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO Read 29 Sep 2026 · helpwise.io

Every Helpwise plan and price →

Strong points and limits

Strong points

  • Combines queries from multiple channels in one inbox
  • Collision detection flags concurrent replies
  • Rules automate delegation, tagging, and replies
  • Internal apps and custom channel inboxes can connect through APIs

Limits

  • No free plan is listed
  • Seven-day trial
  • Standard allows three shared inboxes
  • Advanced requires at least three users

Who it suits

Helpwise suits teams handling many customer conversations that need multiple people to access or answer them. The listed use cases include customer success, finance, HR, procurement, support, sales, and operations.

Verdict

Helpwise centers on shared customer conversations, collaboration, and assignment automation. Compare the plan-specific inbox, user, and automation limits before choosing; the pricing note states a $12/user/mo starting rate when billed annually.

Where Specifiction places it

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