Tech riderRev. 29 Sept 2026

Helpwise

Ch 057.2of 30 Shared Inbox Software

1Runs onAndroid, iOS, Web
2Costsfree trial · paid from $15/mo
3Shared mailboxes3
4Internal commentsYes
5Collision detectionYes
6Assignment automationYes
7Mail platformsgmail and outlook
8Mobile appsYes

8 lines stated Written from the maker's own pages: helpwise.io

Visit site Alternatives

Overview

Helpwise is ranked #5 of 30 in shared inbox software on Specifiction. It runs on Android, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $15/mo.

Helpwise plans and pricing

All plans

Standard $15/mo Monthly Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook helpwise.io · 29 Sept 2026

Premium $29/mo Monthly Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations helpwise.io · 29 Sept 2026

Advanced $49/mo Monthly Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO helpwise.io · 29 Sept 2026

Advanced Not published annual price not verified on the source page (re-read pending) Minimum 3 users · 30 shared inboxes · unlimited automation rules · SLA rules · priority support · SSO helpwise.io · 29 Sept 2026

Premium Not published annual price not verified on the source page (re-read pending) Minimum 2 users · 10 shared inboxes · 25 automation rules · advanced analytics · all integrations helpwise.io · 29 Sept 2026

Standard Not published annual price not verified on the source page (re-read pending) Minimum 2, maximum 10 users · 3 shared inboxes · 15 saved replies · email, live chat and Facebook helpwise.io · 29 Sept 2026

Compared on shared inbox software

Free plan: Nohelpwise.io
Paid from: $12/user/mohelpwise.io
Shared mailboxes: 3helpwise.io
Internal comments: Yeshelpwise.io
Collision detection: Yeshelpwise.io
Assignment automation: Yeshelpwise.io
Mail platforms: gmail and outlookhelpwise.io
Mobile apps: Yeshelpwise.io

Facts

Product: Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way.helpwise.io · 29 Sept 2026
Universal inbox: The Universal Inbox brings customer queries from multiple channels into one place.helpwise.io · 29 Sept 2026
Team collaboration: Users can mention teammates in conversation notes, assign conversations, share drafts, and use collision detection to see when another person is replying to the same thread.helpwise.io · 29 Sept 2026
Automation: Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment.helpwise.io · 29 Sept 2026
Integrations: The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations.helpwise.io · 29 Sept 2026
Custom apps: Helpwise says users can connect an internal app and view its data in Helpwise, and can create custom inboxes for communication channels using its APIs.helpwise.io · 29 Sept 2026
Security: The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest.helpwise.io · 29 Sept 2026
Hosting: Helpwise says it is hosted on Amazon Web Services and uses Amazon RDS for its database.helpwise.io · 29 Sept 2026
Security testing: Helpwise says it conducts periodic third-party manual penetration tests and that reports can be requested by email.helpwise.io · 29 Sept 2026
Support: The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced.helpwise.io · 29 Sept 2026
Plan limits: Standard includes three shared inboxes and 15 saved replies, Premium includes 10 shared inboxes and 25 automation rules, and Advanced includes 30 shared inboxes and unlimited automation rules.helpwise.io · 29 Sept 2026
Mobile access: The pricing page FAQ says Helpwise is available as a web app and on Android and iOS devices.helpwise.io · 29 Sept 2026