Skip to content
SPECIFICTION
Get listed

Loop Email

intheloop.io

From $18.75/mo Free trial WebWindowsmacOSiOSAndroid
Visit intheloop.io
Spec score 8.4 #8 of 30 in Shared Inbox Software

What it is

Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.

Spec sheet

Product
Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations.Read 2 Oct 2026 · intheloop.io
Trial
The 14-day free trial does not require credit card information and charges begin only after subscribing to a paid plan.Read 2 Oct 2026 · intheloop.io
Security
Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing.Read 2 Oct 2026 · intheloop.io
Support
Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos.Read 2 Oct 2026 · intheloop.io
Headquarters
Ljubljana, SloveniaRead 28 Sep 2026 · intheloop.io
Maker
The privacy policy identifies Nito d.o.o. as the provider of Loop Email applications and services.Read 2 Oct 2026 · intheloop.io
Collaboration
Teams can assign conversation owners, mention teammates, use direct messages, and chat privately on email threads.Read 2 Oct 2026 · intheloop.io
Company history
The company’s timeline identifies 2018 as the year it launched Loop Email, following products named 4th Office Premium in 2014 and 4th Office in 2016.Read 2 Oct 2026 · intheloop.io
Customer response tools
Features include shared templates, collision detection, round robin and workload assignment, and SLA notifications.Read 2 Oct 2026 · intheloop.io
Email providers
The product says it connects to email providers including Gmail, Outlook, Exchange, and IMAP.Read 2 Oct 2026 · intheloop.io
Encryption
The privacy policy says data in transit is protected with HTTPS/TLS 1.2 and describes encryption using AES_128_GCM.Read 2 Oct 2026 · intheloop.io
Intended teams
The company describes Loop as an email management app for teams and presents use cases for agencies, ecommerce, logistics, finance, IT services, travel, and enterprise.Read 2 Oct 2026 · intheloop.io
Plan limits
Starter requires at least 3 users and includes 3 shared inboxes; Pro requires 10 users and includes 10 shared inboxes; Enterprise requires 30 users and includes 10 or more inboxes with additional inboxes charged separately.Read 2 Oct 2026 · intheloop.io
Privacy and infrastructure
Loop says it stores data using AWS, uses OAuth 2.0 where supported, and stores credentials in Microsoft Azure Key Vault when OAuth is unavailable.Read 2 Oct 2026 · intheloop.io
Reporting
Loop provides customizable and automated reports with team productivity metrics.Read 2 Oct 2026 · intheloop.io
Workflow automation
Loop offers shared and personal rules to automate inbox workflows, plus SLA reminders and notifications.Read 2 Oct 2026 · intheloop.io

Plans and prices

Starter $18.75 a month monthly; per user/month; minimum 3 users 3 shared inboxes · email channels · basic email reports · in-app support Read 2 Oct 2026 · intheloop.io
Pro $375 a month monthly; per user/month; minimum 10 users 10 shared inboxes · email channels · automated workflow rules · personalized reports · in-app support Read 2 Oct 2026 · intheloop.io
Enterprise Priced on request monthly; per person/month; minimum 30 users 10+ shared inboxes (pay per additional) · email channels · automated workflow rules · custom reports · dedicated support · custom migration Read 2 Oct 2026 · intheloop.io

Every Loop Email plan and price →

Strong points and limits

Strong points

  • Shared and personal workflow rules
  • Collision detection and workload assignment
  • Productivity reports can be automated
  • Runs on mobile, desktop, and web
  • 14-day trial without credit card details

Limits

  • No free plan
  • Starter requires at least three users
  • Pro requires at least 10 users
  • Enterprise requires at least 30 users

Who it suits

Loop suits teams that manage customer or internal conversations in shared inboxes. Its listed use cases include agencies, ecommerce, logistics, finance, IT services, travel, and enterprise teams.

Verdict

Loop combines shared inbox collaboration, workflow rules, and team reporting across several platforms. Check the minimum user counts and inbox allowances against your team size before selecting a plan.

Where Specifiction places it

Alternatives to Loop EmailAll alternatives →