Drag vs Loop Email
Drag
dragapp.comLoop Email
intheloop.ioSide by side
| Figure | Drag | Loop Email |
|---|---|---|
| Price from | $12/mo | $18.75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Shared Inbox Software | 9.3 (#3) | 8.4 (#8) |
| Collaboration | Teams get assignments, internal notes, shared drafts, mentions, shared tags and collision detection. | Teams can assign conversation owners, mention teammates, use direct messages, and chat privately on email threads. |
| Plan limits | All plans allow unlimited users with no seat minimum; Starter has up to 10 automation rules and a 3-month reporting window, compared with unlimited rules and 6 months on Plus and 12 months on Pro. | Starter requires at least 3 users and includes 3 shared inboxes; Pro requires 10 users and includes 10 shared inboxes; Enterprise requires 30 users and includes 10 or more inboxes with additional inboxes charged separately. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. |
| Security | Drag states that it is SOC 2 and CASA certified. | Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. |
| Trial | The 7-day free trial includes every Pro feature and requires no credit card. | The 14-day free trial does not require credit card information and charges begin only after subscribing to a paid plan. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.