Front vs Loop Email
Front
front.comLoop Email
intheloop.ioSide by side
| Figure | Front | Loop Email |
|---|---|---|
| Price from | $25/mo | $18.75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 9.2 (#4) | 8.4 (#8) |
| Encryption | Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. | The privacy policy says data in transit is protected with HTTPS/TLS 1.2 and describes encryption using AES_128_GCM. |
| Workflow automation | Rules can route, tag, archive and escalate conversations using conditions such as keywords, priority and customer data. | Loop offers shared and personal rules to automate inbox workflows, plus SLA reminders and notifications. |
Plans
In their own words
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.