Coherence vs Loop Email
Coherence
getcoherence.ioLoop Email
intheloop.ioSide by side
| Figure | Coherence | Loop Email |
|---|---|---|
| Price from | $12/mo | $18.75/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Shared Inbox Software | 9.5 (#1) | 8.4 (#8) |
| Email providers | Two-way mailbox synchronization supports Gmail/Google Workspace and Outlook/Microsoft 365. | The product says it connects to email providers including Gmail, Outlook, Exchange, and IMAP. |
| Product | Coherence describes itself as a customer operations platform that connects CRM data, communications, workflows, websites, campaigns, and AI agents. | Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. |
| Security | Coherence says data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is hosted on SOC 2 certified infrastructure. | Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. |
| Support | The pricing page lists community support, email support, and priority support, and says the Team plan requires a minimum of 10 paid seats. | Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. |
Plans
In their own words
Coherence
Coherence is a customer operations platform connecting CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations a common place to handle incoming conversations with customer context, replies, and internal discussion. Teams can assign conversation ownership, add internal notes, view teammate presence, and work on shared drafts. Inbox categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize queues. Staff can select published Knowledge articles and review suggested replies with source references, then edit drafts before sending; AI generation uses the workspace's configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise. Listed integrations include two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Coherence says data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and stored in the United States. The service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. Pro costs $29 a month per user; Team requires at least 10 paid seats.
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.