Drag vs Shared Inbox by Canary
Drag
dragapp.comShared Inbox by Canary
shared-inbox.aiSide by side
| Figure | Drag | Shared Inbox by Canary |
|---|---|---|
| Price from | $12/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 6 |
| Spec score · Email Collaboration Software | 9.3 (#2) | 7.8 (#16) |
| Spec score · Shared Inbox Software | 9.3 (#3) | 8.0 (#13) |
| Automation | Automation rules support routing, tagging, autoresponders and SLA-related workflows. | AI can answer repetitive questions from uploaded help documents and automatically send follow-ups. |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together. |
| Security | Drag states that it is SOC 2 and CASA certified. | The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | The Scale plan includes priority support, and the site offers a personalized demo session. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
Shared Inbox by Canary
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.
Shared Inbox by Canary
Shared Inbox by Canary is a collaborative team inbox for organizing and responding to email together. Teams can assign messages and track conversation status, while AI can route incoming messages to the appropriate teammate based on their subject. The AI can also answer repeated questions using uploaded help documents and send follow-ups automatically. Other features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics and CSAT. Email connections include Gmail, Microsoft 365 and IMAP. The service is available on iOS, macOS, web and Windows. Starter costs $10 a month billed monthly and includes one shared inbox, a built-in helpdesk, assignment and status tools, and an AI chatbot with up to 100 training materials and responses. Business is $20 a month billed monthly; Scale is $30 a month billed monthly. The site lists a 14-day trial and no free plan. Canary says data is stored on its servers in Germany and encrypted in transit and at rest; it says user data is not used to train generalized AI models.