Coherence From $12/mo · Free plan 9.5 Visit Shared Inbox by Canary
shared-inbox.ai
What it is
Shared Inbox by Canary is a collaborative team inbox for organizing and responding to email together. Teams can assign messages and track conversation status, while AI can route incoming messages to the appropriate teammate based on their subject. The AI can also answer repeated questions using uploaded help documents and send follow-ups automatically. Other features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics and CSAT. Email connections include Gmail, Microsoft 365 and IMAP. The service is available on iOS, macOS, web and Windows. Starter costs $10 a month billed monthly and includes one shared inbox, a built-in helpdesk, assignment and status tools, and an AI chatbot with up to 100 training materials and responses. Business is $20 a month billed monthly; Scale is $30 a month billed monthly. The site lists a 14-day trial and no free plan. Canary says data is stored on its servers in Germany and encrypted in transit and at rest; it says user data is not used to train generalized AI models.
Spec sheet
- Product
- Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together.Read 7 Oct 2026 · shared-inbox.ai
- Integrations
- The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services.Read 7 Oct 2026 · shared-inbox.ai
- Security
- The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits.Read 7 Oct 2026 · shared-inbox.ai
- Support
- The Scale plan includes priority support, and the site offers a personalized demo session.Read 7 Oct 2026 · shared-inbox.ai
- Company
- The About page says Shared Inbox by Canary began as a solution to the Canary Mail team's internal email collaboration needs.Read 7 Oct 2026 · shared-inbox.ai
- AI data handling
- The privacy policy says user data is not used to train generalized AI models and that AI providers are not allowed to retain or use it for model training or improvement.Read 7 Oct 2026 · shared-inbox.ai
- AI routing
- The product says AI routes incoming messages to the appropriate team member based on their subject, such as billing questions or bug reports.Read 7 Oct 2026 · shared-inbox.ai
- Assignment
- Teams can assign emails to members and see conversation status to reduce duplicate replies and dropped conversations.Read 7 Oct 2026 · shared-inbox.ai
- Automation
- AI can answer repetitive questions from uploaded help documents and automatically send follow-ups.Read 7 Oct 2026 · shared-inbox.ai
- Data location
- The privacy policy says collected information is stored on the company's servers in Germany.Read 7 Oct 2026 · shared-inbox.ai
- Email providers
- The site lists Gmail, Microsoft 365, and IMAP as supported email connections.Read 7 Oct 2026 · shared-inbox.ai
- Intended teams
- The site describes Starter as for getting started with team email, Business for customer support teams, and Scale for high-volume teams with compliance needs.Read 7 Oct 2026 · shared-inbox.ai
- Other features
- Features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics, and CSAT.Read 7 Oct 2026 · shared-inbox.ai
- Setup
- The site says setup takes 15 minutes and requires no engineering.Read 7 Oct 2026 · shared-inbox.ai
Plans and prices
Starter $10 a month billed monthly AI chatbot with up to 100 training materials and 100 responses · Shared inbox · Internal chat and mentions · Built-in helpdesk · Ticket status and assignment · Shared templates Read 19 Sep 2026 · shared-inbox.ai
Business $20 a month billed monthly Everything in Starter · AI chatbot with up to 1,000 training materials and 1,000 responses · AI agent assistance · AI issue analyzer · Integrations and analytics · CSAT Read 19 Sep 2026 · shared-inbox.ai
Scale $30 a month billed monthly Everything in Business · AI chatbot with up to 10,000 training materials and 10,000 responses · API access · SSO and directory sync · Advanced integrations and analytics · Priority support Read 19 Sep 2026 · shared-inbox.ai
Starter $10 a month per user /month 100 Training materials · 100 Responses Read 7 Oct 2026 · shared-inbox.ai
Business $20 a month per user /month 1,000 Training materials · 1,000 Responses Read 7 Oct 2026 · shared-inbox.ai
Scale $30 a month per user /month 10,000 Training materials · 10,000 Responses Read 7 Oct 2026 · shared-inbox.ai
Strong points and limits
Strong points
- AI can route messages by subject.
- Supports Gmail, Microsoft 365 and IMAP.
- Available on iOS, macOS, web and Windows.
- Offers internal chat, assignment and ticket status.
- 14-day trial is available.
Limits
- No free plan.
- Starter chatbot is limited to 100 training materials and responses.
- Integrations are not named in the plan details.
- One shared mailbox is listed.
Who it suits
It suits teams handling shared email, particularly customer support teams and high-volume teams with compliance needs. The listed plans range from a starter shared inbox to options with more chatbot capacity and administration features.
Verdict
Shared Inbox by Canary combines team email tools with AI routing and automated replies. Compare chatbot capacity and plan-specific integrations before selecting a tier.
Where Specifiction places it
- Shared Inbox Software#13 of 308.0
- Email Collaboration Software#16 of 357.8
