Cerb vs Shared Inbox by Canary
Cerb
cerb.aiShared Inbox by Canary
shared-inbox.aiSide by side
| Figure | Cerb | Shared Inbox by Canary |
|---|---|---|
| Price from | Free | $10/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 7 | 6 |
| Spec score · Shared Inbox Software | 9.4 (#2) | 8.0 (#13) |
| Company | Cerb is made by Webgroup Media, LLC, which lists a Covina, California address and says it was founded in 2001. | The About page says Shared Inbox by Canary began as a solution to the Canary Mail team's internal email collaboration needs. |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services. |
Plans
Cerb
- CommunityPrice not published
- Licensed Self-Hosted$40 a month
- Cerb Cloud$40 a month
- Cerb Cloud Slots$40 a month
- Community self-hostedFree
- Cerb Cloud$40 a month
- Licensed self-hosted$40 a month
Shared Inbox by Canary
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
In their own words
Shared Inbox by Canary
Shared Inbox by Canary is a collaborative team inbox for organizing and responding to email together. Teams can assign messages and track conversation status, while AI can route incoming messages to the appropriate teammate based on their subject. The AI can also answer repeated questions using uploaded help documents and send follow-ups automatically. Other features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics and CSAT. Email connections include Gmail, Microsoft 365 and IMAP. The service is available on iOS, macOS, web and Windows. Starter costs $10 a month billed monthly and includes one shared inbox, a built-in helpdesk, assignment and status tools, and an AI chatbot with up to 100 training materials and responses. Business is $20 a month billed monthly; Scale is $30 a month billed monthly. The site lists a 14-day trial and no free plan. Canary says data is stored on its servers in Germany and encrypted in transit and at rest; it says user data is not used to train generalized AI models.