Drag vs ZapMail
Drag
dragapp.comZapMail
getzapmail.comSide by side
| Figure | Drag | ZapMail |
|---|---|---|
| Price from | $12/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 0 |
| Spec score · Email Collaboration Software | 9.3 (#2) | 7.1 (#24) |
| Spec score · Shared Inbox Software | 9.3 (#3) | 7.1 (#30) |
| AI | Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. | AI Assist offers tone-matched drafts, thread summaries, translation in more than 40 languages, and smart triage. |
| Automation | Automation rules support routing, tagging, autoresponders and SLA-related workflows. | Its visual rule builder supports more than 200 triggers and actions, SLA timers, and round-robin or load-balanced assignments. |
| Collaboration | Teams get assignments, internal notes, shared drafts, mentions, shared tags and collision detection. | Features include internal comments, teammate mentions, live collaborative drafting, suggested edits, reactions, and threaded discussions. |
| Founded | Drag states that it was founded in 2017 by Nick Timms and Duda Bardavid. | 2023 |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | The features page describes external actions in automation rules and webhook and API access for analytics data, without naming specific third-party integrations. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | ZapMail describes itself as a collaborative email service with real team addresses, shared inboxes, and AI assistance. |
| Security | Drag states that it is SOC 2 and CASA certified. | The features page lists SOC 2 Type II, ISO 27001, GDPR, and HIPAA availability, plus SSO, SCIM, audit logs, and customer-managed encryption keys. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | The contact page says existing customers get a support reply within one business hour. |
| Trial | The 7-day free trial includes every Pro feature and requires no credit card. | The homepage advertises a 14-day Team trial with no credit card required. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.