ZapMail

Spec sheet

Product

ZapMail describes itself as a collaborative email service with real team addresses, shared inboxes, and AI assistance.Read 11 Oct 2026 · getzapmail.com

Intended users

ZapMail presents the product as collaborative email infrastructure for teams, including teams managing shared support and sales addresses.Read 10 Oct 2026 · getzapmail.com

Audience

ZapMail presents the product as collaborative email infrastructure for teams, including teams handling support and sales addresses.Read 11 Oct 2026 · getzapmail.com

Trial

The homepage advertises a 14-day Team trial with no credit card required.Read 11 Oct 2026 · getzapmail.com

Integrations

The features page describes external actions in automation rules and webhook and API access for analytics data, without naming specific third-party integrations.Read 10 Oct 2026 · getzapmail.com

Security

The features page lists SOC 2 Type II, ISO 27001, GDPR, and HIPAA availability, plus SSO, SCIM, audit logs, and customer-managed encryption keys.Read 11 Oct 2026 · getzapmail.com

Support

The contact page says existing customers get a support reply within one business hour.Read 11 Oct 2026 · getzapmail.com

Headquarters

StockholmRead 28 Sep 2026 · getzapmail.com

Founded

2023Read 28 Sep 2026 · getzapmail.com

AI

AI Assist offers tone-matched drafts, thread summaries, translation in more than 40 languages, and smart triage.Read 11 Oct 2026 · getzapmail.com

AI assistance

AI features include tone-matched drafts, thread summaries, translation in 40+ languages, and smart triage grounded in team replies and product materials.Read 10 Oct 2026 · getzapmail.com

Analytics

The product includes team dashboards, custom reports, CSV exports, and webhook and API access for a data warehouse.Read 11 Oct 2026 · getzapmail.com

Automation

Its visual rule builder supports more than 200 triggers and actions, SLA timers, and round-robin or load-balanced assignments.Read 11 Oct 2026 · getzapmail.com

Collaboration

Features include internal comments, teammate mentions, live collaborative drafting, suggested edits, reactions, and threaded discussions.Read 11 Oct 2026 · getzapmail.com

Company history

The about page says ZapMail's founders developed the idea in 2023, ran a closed beta in 2024, and publicly launched in 2025.Read 10 Oct 2026 · getzapmail.com

Data residency

The homepage says EU and US data residency are available.Read 11 Oct 2026 · getzapmail.com

Deliverability

The homepage says ZapMail provides SPF, DKIM, DMARC, dedicated IPs, automated warmup, and deliverability dashboards.Read 11 Oct 2026 · getzapmail.com

Email infrastructure

ZapMail says it provides real email infrastructure with SPF, DKIM, DMARC, dedicated IPs, and automated warmup.Read 10 Oct 2026 · getzapmail.com

Encryption

The homepage states that email is protected by TLS in transit and AES-256 at rest, with customer-managed keys on Business.Read 11 Oct 2026 · getzapmail.com

Encryption and residency

The homepage states TLS in transit, AES-256 at rest, customer-managed keys on Business, and EU and US data residency availability.Read 10 Oct 2026 · getzapmail.com

Shared inboxes

Teams can route addresses such as support@ and sales@ into shared workspaces, with custom routing rules and team read receipts.Read 10 Oct 2026 · getzapmail.com

Team inboxes

Teams can route addresses such as support@ and sales@ into a shared workspace.Read 11 Oct 2026 · getzapmail.com

Where Specifiction places it

• Email Collaboration Software#24 of 357.1
• Shared Inbox Software#30 of 307.1