Drag vs Zoho TeamInbox
Drag
dragapp.comZoho TeamInbox
zoho.comSide by side
| Figure | Drag | Zoho TeamInbox |
|---|---|---|
| Price from | $12/mo | $0.99/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 6 |
| Spec score · Email Collaboration Software | 9.3 (#2) | 7.8 (#17) |
| Spec score · Shared Inbox Software | 9.3 (#3) | 7.8 (#19) |
| Automation | Automation rules support routing, tagging, autoresponders and SLA-related workflows. | Automated workflows can send auto responses and assign or sort threads. |
| Channels | The product combines email, WhatsApp, live chat, help-center conversations and Google Groups on shared boards. | Shared inboxes can connect email, WhatsApp, Telegram, Facebook Messenger, and Instagram messages. |
| Collaboration | Teams get assignments, internal notes, shared drafts, mentions, shared tags and collision detection. | Teams can chat, share files, co-author emails, and hold internal discussions alongside message threads. |
| Founded | Drag states that it was founded in 2017 by Nick Timms and Duda Bardavid. | 1996 |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | Listed integrations include Zapier, Zoho CRM, n8n, Make, and Microsoft Power Automate. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Zoho TeamInbox gives teams a shared workspace to manage incoming and outgoing messages, assign threads, discuss internally, and share drafts. |
| Security | Drag states that it is SOC 2 and CASA certified. | Zoho says email data is encrypted in transit and at rest, and supports multi-factor authentication and admin-controlled inbox access. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | Zoho lists [email protected] for questions. |
| Trial | The 7-day free trial includes every Pro feature and requires no credit card. | The 14-day free trial provides Professional plan features for up to five users and does not require payment information at signup. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
Zoho TeamInbox
- FreeFree
- Solo$0.99 a month
- Team$4.99 a month
- Team Plus$7.99 a month
- ProfessionalPrice not published
- StarterPrice not published
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.
Zoho TeamInbox
Zoho TeamInbox gives teams a shared workspace for managing incoming and outgoing messages. Shared inboxes can connect email, WhatsApp, Telegram, Facebook Messenger, and Instagram. Team members can assign, delegate, comment on, follow, snooze, or archive threads, and organize conversations into views. They can also chat, share files, co-author emails, and discuss messages internally. Automated workflows can send auto responses or assign and sort threads; the Professional plan includes analytics. Listed integrations include Zapier, Zoho CRM, n8n, Make, and Microsoft Power Automate. Available eWidgets include Zoho CRM, Zoho Desk, Zoho Meeting, Zoho Recruit, Zoho Vault, Asana, Trello, and Zoho WorkDrive. Zoho says email data is encrypted in transit and at rest, and supports multi-factor authentication, admin-controlled inbox access, and activity logs. TeamInbox runs on Android, iOS, and the web. The Free plan supports up to three users and 30 conversations per month. Paid plans include Solo at $0.99 a month, Team at $4.99 a month, and Team Plus at $7.99 a month. A 14-day Professional trial offers features for up to five users without payment information at signup.