Dragonboat vs ManageEngine ServiceDesk Plus
Dragonboat
dragonboat.io
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Dragonboat | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 9 |
| Spec score · IT Release Management Software | 7.7 (#14) | 8.9 (#5) |
| Enterprise features | Enterprise adds support for complex organizational structures, custom configurations, advanced integrations, and portfolio-level trend and risk analysis. | Enterprise adds service catalog, problem, change and release management, workflow builders, IT project management and CMDB capabilities. |
| Integrations | Dragonboat says it offers 200+ integrations through native connections, APIs, and MCP, including Jira, Azure DevOps, Salesforce, Slack, and Power BI. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Dragonboat
Dragonboat is a web and API platform for running the product development lifecycle. It connects strategy, insights, product work, execution, and outcomes through a shared operating context. Five modular apps cover Strategy, Intake, Roadmap, Planner, and PDLC. Planner handles capacity management, resource allocation, and scenario planning. The platform includes multiple roadmap views, prioritization frameworks, release planning, requirements management, a feedback portal, and feedback imports. Dragonboat lists more than 200 integrations through native connections, APIs, and MCP, including Jira, Azure DevOps, Salesforce, Slack, and Power BI. Strategic context can sync to Jira, Azure DevOps, and Rally, while execution signals return in real time. REST APIs provide programmatic read and write access, and an MCP server supports AI clients and agents. Essential provides free read-only and requestor users up to 100. Enterprise adds complex organizational structures, custom configurations, advanced integrations, portfolio trend and risk analysis, and a dedicated Customer Success Manager. Two-factor authentication and Google SSO are supported; Microsoft Entra ID and Okta SSO are Enterprise-only.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.