Dubber vs Eckoh Secure Call Recording
Dubber
dubber.netEckoh Secure Call Recording
eckoh.comSide by side
| Figure | Dubber | Eckoh Secure Call Recording |
|---|---|---|
| Price from | $14.95/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Call Recording Software | 9.1 (#1) | 8.1 (#6) |
| Headquarters | Melbourne, Australia | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. |
| Integrations | Listed integrations include Power BI, Microsoft Azure, Microsoft Operator Connect, Graph API, Direct Routing, Salesforce and IBM Cognos. | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. |
| Rating on G2 | 4.9 out of 5 from 17 reviews | 0 out of 5 from 0 reviews |
| Search | Users can search organizational conversation archives by names, topics, dates and keywords. | Supervisors can filter recordings to locate the calls they need. |
| Security | Dubber states that recordings are encrypted at rest with AES-256 and offers data-sovereignty options. | Eckoh says every solution runs on infrastructure that meets PCI DSS Level 1 and SOC 2 standards. |
| Support | The Microsoft Teams offering advertises global 24×7 support and onboarding help. | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. |
| What it does | Dubber captures, stores and analyzes voice, video and chat conversations for compliance and business intelligence. | Secure Call Recording captures and analyzes contact-center conversations while automatically masking sensitive information. |
Plans
Dubber
- Dubber You$14.95 a month
- Dubber Teams$19.95 a month
- Dubber Premier$49.95 a month
- Microsoft Teams subscriptionPriced on request
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
Dubber
Dubber is a cloud platform that captures and consolidates compliant voice recordings from telecommunications networks and collaboration services. It can bring voice, text and video from multiple platforms into one place for access, analysis and regulatory compliance. Its AI analyzes conversations for sentiment, trends, topics, alerts and highlights. Listed integrations and supported services include Microsoft Teams, Cisco Webex, Zoom, Salesforce, Power BI, Microsoft Azure and IBM Cognos. The Microsoft Teams offering includes transcription, replay, real-time search, keyword alerts and AI-enriched insights. Dubber says it uses AES-256 encryption at rest and offers data-sovereignty and resilient-connectivity options. It lists support for PCI DSS, GDPR, HIPAA, ISO 27001 and MiFID II requirements, with global 24×7 support tailored to customer needs. Founded in 2011 and based in Melbourne, the company says its solutions serve communication service providers, governments and enterprises. Its iOS and Android apps stopped functioning on 31 August 2026; recordings remain accessible through the web portal, and a replacement app is in development. The listed subscription plans are flexible monthly and annual, but no price is provided.
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.