Dubber vs MiaRec
Dubber
dubber.netMiaRec
miarec.comSide by side
| Figure | Dubber | MiaRec |
|---|---|---|
| Price from | $14.95/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Call Recording Software | 9.1 (#1) | 9.0 (#3) |
| Spec score · Genesys AppFoundry Marketplace | 8.9 (#2) | 8.9 (#3) |
| Spec score · Call Compliance Software | 9.2 (#1) | 9.0 (#2) |
| API authentication | API clients register Mashery credentials, use bearer tokens valid for 24 hours and face a 500-token-request limit per 24 hours. | API requests require a password-authenticated MiaRec user with the REST API permission; LDAP or SSO-only users cannot use it. |
| Founded | 2011 | 2013 |
| Headquarters | Melbourne, Australia | Silicon Valley |
| Integrations | Listed integrations include Power BI, Microsoft Azure, Microsoft Operator Connect, Graph API, Direct Routing, Salesforce and IBM Cognos. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
| Rating on G2 | 4.9 out of 5 from 17 reviews | 5.0 out of 5 from 1 review |
| Support | The Microsoft Teams offering advertises global 24×7 support and onboarding help. | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. |
| What it does | Dubber captures, stores and analyzes voice, video and chat conversations for compliance and business intelligence. | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. |
Plans
Dubber
- Dubber You$14.95 a month
- Dubber Teams$19.95 a month
- Dubber Premier$49.95 a month
- Microsoft Teams subscriptionPriced on request
In their own words
Dubber
Dubber is a cloud platform that captures and consolidates compliant voice recordings from telecommunications networks and collaboration services. It can bring voice, text and video from multiple platforms into one place for access, analysis and regulatory compliance. Its AI analyzes conversations for sentiment, trends, topics, alerts and highlights. Listed integrations and supported services include Microsoft Teams, Cisco Webex, Zoom, Salesforce, Power BI, Microsoft Azure and IBM Cognos. The Microsoft Teams offering includes transcription, replay, real-time search, keyword alerts and AI-enriched insights. Dubber says it uses AES-256 encryption at rest and offers data-sovereignty and resilient-connectivity options. It lists support for PCI DSS, GDPR, HIPAA, ISO 27001 and MiFID II requirements, with global 24×7 support tailored to customer needs. Founded in 2011 and based in Melbourne, the company says its solutions serve communication service providers, governments and enterprises. Its iOS and Android apps stopped functioning on 31 August 2026; recordings remain accessible through the web portal, and a replacement app is in development. The listed subscription plans are flexible monthly and annual, but no price is provided.
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.