Dubber vs NUSO Connect Recorder

Dubber is a cloud platform that captures and consolidates compliant voice recordings from telecommunications networks and collaboration services. It can bring voice, text and video from multiple platforms into one place for access, analysis and regulatory compliance. Its AI analyzes conversations for sentiment, trends, topics, alerts and highlights. Listed integrations and supported services include Microsoft Teams, Cisco Webex, Zoom, Salesforce, Power BI, Microsoft Azure and IBM Cognos. The Microsoft Teams offering includes transcription, replay, real-time search, keyword alerts and AI-enriched insights. Dubber says it uses AES-256 encryption at rest and offers data-sovereignty and resilient-connectivity options. It lists support for PCI DSS, GDPR, HIPAA, ISO 27001 and MiFID II requirements, with global 24×7 support tailored to customer needs. Founded in 2011 and based in Melbourne, the company says its solutions serve communication service providers, governments and enterprises. Its iOS and Android apps stopped functioning on 31 August 2026; recordings remain accessible through the web portal, and a replacement app is in development. The listed subscription plans are flexible monthly and annual, but no price is provided.

NUSO Connect Recorder records calls and other contacts for compliance and operational oversight, inside or outside contact centers. It supports cloud, on-premise, and hybrid deployment. Automated transcription and sentiment analysis add processing to recordings, while tags and comments help organize files for retrieval and audit preparation. A browser playback station lets users search, download, and play recordings. Storage remains in the operator’s country, with retention configurable from hours to years. Listed safeguards include end-to-end encryption, role-based access, and two-factor authentication. Integrations named by NUSO include unified communications platforms, Microsoft Teams, and Zoom. The product is certified for Microsoft Teams and supports automatic, policy-based Teams recording. NUSO positions it for contact centers, dispatching systems, and trading turrets, and says it is designed to support HIPAA, MiFID 2, and GDPR. Support for partners and customers is provided at no extra cost and is available by phone anytime. The platform is offered for web and self-hosted use. Pricing is available on request, with a demo offered.